Education

CASE STUDY

Agile Reseller Adds ViewSonic ViewBoard Interactive Displays to Successfully Meet Customers’ Evolving Needs

COMPANY

With a footprint that spans the Southeast United States, RJ Young is an industry leader providing technology solutions that power businesses. The company helps small to enterprise-level organizations transition into modern workplaces and increase productivity with comprehensive managed IT solutions, office equipment and technology, business process outsourcing, and digital communications. After more than 60 years in operation, RJ Young is a proud workplace to more than 650 team members, serving organizations in more than 30 sales and service locations across nine states. The company is known for being anchored to its core values of honoring its people, customers, and communities.

“Our partnership with ViewSonic is over the top. The product is good, if not better, than what else is available and at an outstanding price point. ViewSonic also had the support, quick turnaround, and good relationships that we wanted to allow us to quickly satisfy our customers’ needs.”

— Destin Echols, RJ Young Technology Solutions Architect

THE CHALLENGE

Founded in 1955, RJ Young was an established leader in delivering copiers and printers – along with a “We Make It RightTM” guarantee – to businesses across the southeastern United States. In 2020, the company and its customers alike found themselves suddenly inhabiting a changed business landscape.

“When Covid hit, everything shifted for us and for our customers,” said Destin Echols, RJ Young Technology Solutions Architect. “Our customers needed support to do business with a much more distributed workforce. To our leadership’s credit, they took a hard look at our customers’ business needs and how they were changing, and determined what we could do to meet those evolving needs.”

The ability to effectively connect, communicate, and interact with remote workers had become a major pain point for RJ Young’s customers. A critical part of the company’s new focus was the need to be able to provide interactive meeting and video conferencing technology to support the needs of remote workers.

“Now we had to quickly pivot to respond to the sudden changes and challenges that our customers faced,” said Echols. “Interactivity was going to be key. Everyone was already accustomed to the interactivity offered by their smartphones and iPads. We wanted to deliver that to our customers in a way that would facilitate collaborative in-person meetings, and as well as bring together remote and on-site participants.”

THE SOLUTION

Before taking on the role of Technology Solutions Architect at the RJ Young Corporate Office in Nashville, Echols had worked in technology for a decade. That experience led him and his team to question how RJ Young customers would benefit with this type of technology.

Around that time, Echols met ViewSonic Channel Account Manager, Matt Hurley, who showed him the ViewSonic line of ViewBoard® interactive flat panel (IFP) displays.

“We were very impressed with the ViewSonic ViewBoard displays, which were responsive and packed with features, while also being intuitive, easy to use, and having a great price tag,” said Echols. “As we worked with ViewSonic, we became even more impressed with the way they do business. The support they offer is outstanding. In the early days, we had a massive learning curve, and when we had questions, someone at ViewSonic always picked up the phone and had answers for us.”

RJ Young made the decision to partner with ViewSonic to fulfill its customers’ display needs, including commercial displays, digital signage, interactive displays, desktop monitors, and projectors. The rest, as they say, is history.

“Our partnership with ViewSonic is over the top,” said Echols. “The product is good, if not better, than what else is available and at an outstanding price point. ViewSonic also had the support, quick turnaround, and good relationships that we wanted to allow us to quickly satisfy our customers’ needs.”

THE RESULTS

During the work-at-home days of the Covid pandemic, adding ViewSonic ViewBoard interactive displays to the RJ Young lineup proved to be a wise decision.

“It was easy to show our customers how the ViewBoard displays could help them navigate the changing business landscape,” said Echols. “Not only did the displays provide interactivity and visibility for virtual meetings, they were also a logical extension to the way business had been evolving pre-pandemic.”

“I tell my customers that the ViewBoard interactive display is a common-sense extension of how they already do things, and it all revolves around interactivity,” he said. “Everyone is on a cell phone, which you can show to one or two people. The next step up from that is an iPad or a touchscreen PC, but you’re still limited to the few people that can gather around and see it. The natural extension, if you want five, 10, or more people to see and interact with content, is to throw it onto a giant TV touchscreen.”

Most of the time, his customers say, ‘Yes! That makes sense. That’s exactly what I want!’

Today, RJ Young is both a ViewSonic reseller and customer. The company has installed solutions for their customers using virtually every model in every category of ViewSonic product. They also rely on ViewSonic ViewBoard interactive displays to facilitate meetings in their own conference rooms.

“Every one of our 30-plus offices has at least one ViewSonic CDE display and one ViewBoard interactive display,” said Echols. “The quality and interactivity provide amazing functionality for our all-hands meetings, sales meetings, and breakout sessions. Also, we love the myViewBoard software, which makes it easy to manage our ViewSonic displays across the entire region.”

Echols can easily troubleshoot any situation using the myViewBoard ManagerTM software.

“I can turn on their conference room display – no matter where it is – add a welcome screen with the company’s logo, drop in any other content they need,” he said. “We don’t have to send our IT resources, and no one has to worry about whether there’s someone tech savvy in office. We can remotely manage the device, and it’s been fantastic for us.”

The duality of being a ViewSonic customer and reseller comes in handy.

“It’s ideal to have the products in use and available to demo,” said Echols. “If a customer comes in and asks to see the technology we’ve installed for other customers, we can simply take them to our conference room.”

The most recent installation is the 105-inch ViewBoard IFP105S interactive display with ultra-wide 21:9 aspect ratio. To showcase this flagship product and gain its ultra-wide benefits for themselves, RJ Young installed this 105-inch 21:9 ViewBoard in the conference room at their Nashville headquarters.

“I’m proud to say that our conference room was the first US installation of this groundbreaking product, and we have been thrilled with how much the added screen real estate has increased visibility and efficiency in our meetings,” said Echols. “The ability to cast multiple devices for collaboration and have a picture-in-picture view with different sources is extremely handy when checking jobs and designs against alternate versions. The annotation and tools are invaluable when we are marking up plans, doing systems designs, troubleshooting with customers, and when working internally on any number of tasks from HR to marketing.”

“We often work in collaboration with customers to review building plans, work out locations for their equipment, and show them how it will function in their space,” said Echols. “We use the 105-inch ViewBoard display to work with the customer to design their ideal office space and working environment, and the fact that we are using the same technology at our office speaks volumes.” Soon after their own installation, RJ Young brought the ultra-wide interactivity of the 105-inch ViewBoard display to several customers.

“For us and for our customers, the ViewSonic ViewBoard displays are an outstanding standalone meeting platform,” said Echols. “The 105-inch ultra- wide model takes it to a whole new level, with added space for more effective viewing and content organization, along with support for the Microsoft Teams Room Front Row layout, which delivers a natural and efficient digital meeting experience.”

APPENDIX

Additional ViewSonic Solutions from RJ Young

While ViewSonic ViewBoard interactive displays are the most popular products among his customers, Echols noted that RJ Young has provided customers with solutions using pretty much every product made by ViewSonic. These range from desktop monitors and conference room displays of all types and sizes, to digital signage, and massive Direct View LED displays, and their customers couldn’t be happier with the results.

“Feedback from customers about their ViewSonic products has been excellent,” said Echols. “I recently installed ViewSonic ViewBoard interactive displays and CDE commercial displays using myViewBoard Manager for a large non-profit company, and they just called saying that they wished they had done this installation sooner.”

Of course, he added, as with any supplier, there have been small and infrequent mishaps, like a product damaged in shipping, or the time a board arrived from the factory with a problem. Both were blips on the radar, with ViewSonic immediately replacing the products and making things right.

“We’ve never had a problem that resulted in an unhappy customer,” he said. “ViewSonic is always there for us, making sure our customers are satisfied.”

With ViewSonic’s many product lines to work with, Echols said that he enjoys offering customers everything from basic conference room setups to, “how creative do you want to get?” installations.

Recently, he worked on several projects that made use of the ViewSonic CDE30 commercial displays, which allow for vertical orientation. In one project, the company asked RJ Young to install three displays in a vertical array that ended up looking like windows on a cruise ship. At a local courthouse, Echols helped his customer develop a solution that would segment the content to be seen by the judge, jury, or audience, which included two ViewSonic 65-inch CDE6530 commercial displays hung from the celling to provide the judge with a private view of content. Another display was hung facing the audience, while a ViewSonic ViewBoard interactive display was used to mirror court documents and facilitate zoom calls.

Another recent and “really cool” installation Echols facilitated was for Lenoir- Rhyne University in Hickory, North Carolina.

“The auditorium had concave walls, which made things tricky. We ended up putting a ViewSonic projector in the center with two ViewSonic 135-inch All-in- One Direct View LED displays on either side,” Echols said. “We made a custom frame to straighten out the wall behind the Direct View LED displays, which ViewSonic helped with quite a bit. Content could be programmed to flow from one side to the other, across all three sections, for example showing a wave crashing across them. It was stunning.”

Three years into the partnership, RJ Young has installed ViewSonic products across most of the industries it serves, including higher education, enterprise, and retail. Along with the certainty that ViewSonic hardware will deliver the quality, features, performance, and longevity to fully meet their customers’ needs, Echols said that ViewSonic’s myViewBoard Manager software has been a boon to customer satisfaction.

“We know from our own experience how beneficial the myViewBoard Manager is for remote management of a suite of displays,” said Echols. “We believe in it so much that we include it in every relevant quote, making it an opt-out scenario for customers.”

Ultimately, what makes the partnership with ViewSonic stand out, is the company’s unparalleled service and support, said Echols.

“In every way, before, during, and after a sale, ViewSonic fully supports us,” said Echols. “Matt Hurley is one hundred percent a full member of our team. He joins us at conferences and on customer calls. He does training with us – such as when a customer’s team isn’t sure how to use a display after an installation – and he’s available every day for us. We also get great professional development support for our education customers from ViewSonic folks specialized in that area.”

Circling back to where it all started, Echols recalls that when everything changed in 2020, the team at ViewSonic was integral to helping them quickly acclimate.

“It was all new to us, and we didn’t quite know what we were doing,” he said. “We had to figure out what parts and pieces we need to go with which types of installations. ViewSonic walked us through it all and made sure we had what we needed. They even helped us get in place our systems and people that we needed to support their product lines.”

Because of this support, Echols noted, his company has been able to extend their “Make It Right” guarantee to ViewSonic product installations.

“Part of our history with copiers was our ‘We Make It Right’ guarantee,” he said. “If someone on our team messes something up, we’re going to fix it. If there’s a problem, we’re going to fix it. Because of the support ViewSonic has extended to us on the technology side and on the back end, we’re able to offer this same guarantee for our AV hardware and software.”

IFP105S - 105" 5K 21:9 ViewBoard interactive display with integrated microphone and USB-C

CASE STUDY

Conference Room Makeover Brings State-of-the-Art ViewSonic Direct View LED and ViewBoard Interactive Displays to School

SCHOOL

Located in Ellisville, MS, the Ellisville State School is a state-operated regional program providing comprehensive services to persons with intellectual and developmental disabilities. Ellisville State School offers services to people in a residential setting and provides an array of programs and services in the community through the Community Services System. Ellisville State School serves approximately 240 people on the main campus and additional persons in the community. It is the goal of Ellisville State School to provide each person with the appropriate services so that each will develop to the maximum of his or her potential.

“They were able to use the ViewBoard interactive display while looking at the audience, and everything they did was mirrored on the big Direct View LED display, which made it highly visible to everyone in the room no matter where they were seated. The two displays are a great pairing.”

— Dean Yelverton, Network Administrator

THE CHALLENGE

During the COVID-19 pandemic, when Ellisville State School (ESS) closed its doors to protect residents and staff, Director Rinsey McSwain found herself conducting daily video calls in the conference room. She quickly became frustrated by the limited capabilities of the aging projector and conference phone. This frustration was the springboard for change, as McSwain envisioned the development of a fully-interactive environment powered by the most current technology.

“She wanted top-notch video conferencing equipment that could be used in multiple, flexible ways,” said IT Director Bobby Sterling. “The room was already equipped with a divider, and she wanted to be able to leverage it for simultaneous smaller meetings as well as ones that used the full space.”

Along with Network Administrator Dean Yelverton, Sterling reached out to reseller partner RJ Young for assistance. Together they looked at potential solutions from various manufacturers, and settled on the Direct View LED display as their technology of choice for the room’s main display. This would be supplemented with an interactive flat panel display on the other side of the room.

THE SOLUTION

Next, Sterling and Yelverton visited the reseller’s installer, who favored ViewSonic among the suppliers under consideration.

“He showed us photos of ViewSonic Direct View LED display installations he had done,” said Yelverton. “Seeing those, along with the great bang-for-the-buck offered by ViewSonic, took us quickly in that direction. We knew that our director would be pleased with the seamless display.”

It didn’t hurt that both Yelverton and Sterling had previous positive experience with ViewSonic products. “I’ve used ViewSonic displays going back a long time,” said Yelverton. “They’ve always been very good quality at a fair price. And for what you get with the huge Direct View LED display, it’s really rather affordable.”

The team took their proposal to McSwain, who was impressed by the display’s size and features. The final signoff came from business services, and with these approvals, the IT team obtained the required quotes. RJ Young presented the best pricing, and received the purchase order for a ViewSonic® 135” All-in- One LD135-151 Direct View LED display and a ViewSonic® 75-inch ViewBoard® IFP7552-1C-E1 display with VPC25-W53-01-1B slot-in PC, along with Logitech control panel, webcams, a controller and Sure speakers to round out the solution. The IT department further ordered a ViewSonic® LD-MK-001 vacuum maintenance tool, which would enable them to easily remove and replace LED panels without having to bring in third party support.

The final challenge would be installing the new equipment in time for the annual Department of Mental Health Board of Directors meeting that the school would be hosting just three weeks after placing the purchase order. Fortunately, one of the key features of the ViewSonic Direct View LED display system is streamlined installation that makes it faster and easier to deploy than a traditional LED wall.

THE RESULTS

Thanks to the support and hustle from RJ Young and ViewSonic, the equipment arrived about two weeks after the order was placed. This left under a week to get everything installed and working.

“The Department of Mental Health is our school’s oversight organization, and this meeting is very important,” said Sterling. “Our director wanted everything perfect to showcase videos on the new Direct View LED display and to accommodate interactive presentations on the ViewSonic ViewBoard interactive display. We were under a tremendous time crunch.”

Thanks to the efforts of all involved – and the ease of installation because of ViewSonic Direct View LED technology – everything went smoothly, said Yelverton. They even had a couple days to conduct training. The meeting went off without a hitch.

What was once a standard-issue conference room with basic and outdated equipment has become a state-of-the art facility that provides flexibility and ease of use.

“We didn’t realize how much we were going to be able to take advantage of by going from what we had to the fully interactive setup we have now,” said Sterling.

For groups like the board of directors meeting, the full room supports a range of needs, from a larger-than-life video display and immersive video calls on the Direct View LED display, to interactive presentations using the arm-mounted ViewSonic ViewBoard interactive display, which can be height-adjusted and angled to meet user needs as well as a variety of seating arrangements.

“During the board meeting we had several attendees present who were accustomed to using whiteboards,” said Yelverton. “They were able to use the ViewBoard interactive display while looking at the audience, and everything they did was mirrored on the big Direct View LED display, which made it highly visible to everyone in the room no matter where they were seated. The two displays are a great pairing.”

When the full room isn’t needed, the school can book dual meetings in the divided space. The collaborative capabilities of the ViewBoard display have been particularly useful for conducting remote and hybrid training, commented Yelverton, and the room has become an in-demand hub for trainings as much as for meetings.

Sterling and Yelverton emphasized that both RJ Young and ViewSonic went above and beyond, throughout the process.

“I have to give a shout out to ViewSonic’s tech support,” said Yelverton. “We had issues with a couple of the LED panels, which they anticipated by including some spares with the kit. Then after that the tech support team sent us a couple more spares to keep on hand.” The Ellisville State School director who requested the conference room makeover has been more than pleased with the results, the IT duo said. “She still gets a big smile every time she sees the beautiful Direct View LED display,” said Sterling. “When visitors come from our central office it’s the first thing that she shows them.”

ViewSonic® 135” All-in-one Direct View LED display LD135-151

ViewSonic 75-inch ViewBoard® IFP7552-1C-E1

CASE STUDY

ViewSonic Direct View LED Display Brings Efficiency, Reliability and Visibility to Career Tech Presentations

CUSTOMER PROFILE

Headquartered in Montgomery, Alabama, Montgomery Public Schools is a large district serving over 30,000 students in 27 preschools, 32 elementary schools, 12 middle schools, and 10 high schools, according to US News & World Report. The Career Tech Department provides career and technical instruction to prepare students for life after high school, whether that may include postsecondary education, employment, or a combination of both.

“[The ViewSonic Direct View LED is] a showstopper. There’s no better word for it than that. When I meet visitors at the front office, which is maybe 105 feet from the display wall, I always get astonished comments. It’s vivid and clear even from there. Even the students stop and talk about how amazing it is.”

— Auburn Brown, Career Tech Bookkeeper

THE CHALLENGE

The Montgomery Preparatory Academy for Career Technologies (MPACT), the career tech building for the district, is a hub of activity, where students, staff, trainers, and recruiters frequently gather to attend and deliver presentations.

“We host countless seminars, training, PD, and recruitment presentations every month,” said Career Tech Director Todd Davis. “The process for facilitating these activities was very cumbersome. We had to go to another building across town to get a projector, screen and sound board, set them up, then quickly return it all so that it was available for other users.”

Not only was this incredibly inefficient, but with larger meetings and presentations not everyone could see the screen from the back of the room, added Davis.

Inspiration hit as it often does, when one least expects it.

“I was out to dinner during my daughter’s national volleyball tournament and saw what I thought would be the ideal solution,” said Davis. “It was a bunch of TVs put together into a screen so big you could just about see it from another state.”

Davis immediately sent a photo of the image to the CTE team’s Bookkeeper Auburn Brown whose responsibilities include sourcing and purchasing technology to support the district’s dozens of CTE instructors.

“I take care of around 80 teachers and two education specialists,” said Brown. “So when my boss texted me a photo of a huge video screen and said ‘I want this for our commons area,’ I started doing the research right away.”

THE SOLUTION

The large display that sparked Brown’s interest was a traditional video wall created by lining up several TV-like monitors into a grid. Not realizing there would be an alternative, Brown initially assumed that this was the format they would use.

“As I researched manufacturers, I made sure to look at ViewSonic because we use their 65-inch ViewBoard interactive displays here at Career Tech and the district has purchased many of them as well,” said Brown. “I had no idea that there was an option like their Direct View LED displays, which are huge and give a much cleaner look than the other video walls.”

Brown narrowed the options to a few brands and sought advice and pricing from their rep at reseller partner InCare. When she saw the price of the ViewSonic^® Direct View LED display she was thrilled.

“I expected it to be more expensive than the video walls that didn’t look as good,” she said. “Going with the ViewSonic Direct View LED just made sense based on my research. It was bigger, had no lines breaking it up, and it was an easier to manage all-in-one solution.”

She took her recommendation that they purchase a 135” ViewSonic Direct View LED display to Davis.

“Auburn said to me, ‘I think we can do a whole lot better than a bunch of TVs lined up together,’” said Davis. “When I saw the ViewSonic display, I absolutely agreed.”

THE RESULTS

Installed in the center’s commons area, which can seat up to 100 people, the ViewSonic Direct View LED has been a big hit. After over a year of use, Brown and Davis can confidently say that the eye-catching display has exceeded their initial hopes for the presentation space – from its visual appeal to its functional benefits.

“It’s a showstopper,” said Brown. “There’s no better word for it than that. When I meet visitors at the front office, which is maybe 105 feet from the display wall, I always get astonished comments. It’s vivid and clear even from there. Even the students stop and talk about how amazing it is.”

When it comes down to utility, the ViewSonic Direct View Display has more than served its initial purpose.

“It has saved Todd a lot of time, not having to go to the downtown central office to sign equipment in and out every time we have a presentation,” said Brown. “I love it because no one has to hassle with it, it just works and looks amazing.”

Now, presentations of all kinds are reliably crisp, clear, and large enough for everyone in the room to get a good view, no matter where they’re seated.

“We use it year, round, even in the summer,” said Brown. “Presenters include trainers from the State Department of Education, military recruiters, our CTE instructors, and more. And if there are no meetings scheduled and no announcements that we need to run, we’ll put up music, football games or other content that the students and staff enjoy when passing by.”

Everyone is so happy with the display, in fact, that as of this writing, Brown was working on a purchase order to obtain one for their sister center, a magnet high school that focuses on career tech education.

“The advertising design teacher there fell in love with it and convinced us to get one for his school,” said Brown. “They’re going to install it in their ‘Crossroads,’ an intersection of two long hallways that pretty much every student walks through during the day, and run Career Tech announcements and other information.”

LD216-251 Direct View LED

216" Display, 1920 x 1080 Resolution, 600-nit Brightness, 24/7

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VB-WPS-001

ViewSonic^® ViewBoard^® Cast Button

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