WHAT IS A NEWLY DISCONTINUED "A" STOCK PRODUCT?
Our Newly Discontinued "A" Stock products meet "new product specifications." These products have not been sold prior to your purchase, but are being phased out for new incoming product.
WHAT IS A REFURBISHED PRODUCT?
Our refurbished products include evaluation units, customer return units, and cosmetically imperfect units. These products are retested and determined to meet ViewSonic's quality standards before they are sold as refurbished units. Performance may be slightly below performance of a new ViewSonic unit.
For your protection and in accordance to policy, ViewSonic may be required to verify your credit card information should there be any discrepancies.
ViewSonic must validate the information by sending an email to request additional information as follows:
- A Credit Card Authorization Form must be filled out and signed
- A copy of the card holder's valid ID or Driver’s license (No passport)
- Fax the above to 714-987-6956 or email to firstname.lastname@example.org
We confirm the price of a Product as part of our order processing procedures. In the unlikely event that a price stated on our web site is incorrect, then the following applies: if a Product's correct price is lower than our stated price, we will charge the lower amount and ship you the Product. If a Product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you of such cancellation.
Visit the ViewSonic Warranty Information sections:
- Limited Warranty
- Extended Warranty
- Privacy Screen Claim Form
ViewSonic.com ships with FedEx and USPS. We currently offer Ground and 2 Day shipping options. Shipping company will be determined by ViewSonic. To learn more about ViewSonic shipping methods, please read here.
PLEASE NOTE: Customers are responsible for shipping and other associated costs with their returns unless the product is defective.
All new products on the ViewSonic webstore carry a thirty (30) day money-back guarantee. ViewSonic’s refurbished products carry a fifteen (15) day money-back guarantee.
New (“A-Stock”) products may be returned within thirty (30) days from the date received for a refund or credit. Refurbished (“B-Stock”) products may be returned within fifteen (15) days from the date received for a refund or credit.
If the ViewSonic package arrives in poor condition with visible signs of damage due to shipping, please refuse the package and contact ViewSonic customer support immediately at 800-688-6688. Any units that arrive with shipping damage MUST be reported to ViewSonic within two (2) business days to qualify for replacement or credit.
Any refund or credit request must be accompanied by a Return Material Authorization number, or RMA Number. To obtain an RMA#, please contact ViewSonic at 800-688-6688. You may also submit your request online at our Online Support Center by clicking here.
Customers will be held liable for any damage and/or missing pieces. If your return is from a bundled promotion, it must include all items in that bundle, including cables and accessories. Please utilize the original packaging whenever possible to prevent damage to the product.
Please write the RMA number on the outside of the box (FAILURE TO REFERENCE AN RMA# WILL DELAY YOUR REQUEST). If the original packaging is not available, use packaging of sufficient strength for protection (ViewSonic will not be liable for items damaged during the return to ViewSonic). Return your package to ViewSonic at the below address within fifteen (15) days for refurbished products or thirty (30) days for new products from the date of receipt:
14035 Pipeline Ave
Chino, CA 91710
If you would like to check on the status of an RMA request, please click here.
For the complete ViewSonic Limited Warranty coverage for each product, please click here.
The Internet Tax Freedom Act (ITFA), signed into law on October 21, 1998, was primarily intended to prevent state and local governments from imposing new or discriminatory taxes on Internet transactions and on Internet access. Despite its name, ITFA does NOT keep state and local governments from imposing existing sales tax collection requirements on companies selling over the Internet.
As a result, companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers, and are generally required to collect taxes when they ship a product to a destination in a state where they have a physical selling presence. In the United States, ViewSonic has a physical sales presence in AZ, CA, FL, GA, IL, IN, MA, MD, MI, MN, NJ, NV, NY, OH, TX, and WA; as required by law, we charge sales taxes on deliveries to these states, as well as a California Recycling Fee for products shipped to California customers.
Appropriate taxes and duties are applied for all shipments and are automatically calculated for the customer when they place their order. Customer is responsible for all taxes and duties.
ViewSonic understands that our customers value their privacy; therefore we want you to know how we use your information.
When you order, we need to know your name, e-mail address, credit card number, security code, and expiration date, and daytime phone number. This information is necessary so that we may process and fulfill your order as well as notify you of any problems with your order. Currently we do not sell, trade or rent your personal information to others. However, any personal information transmitted by you to ViewSonic may be used by ViewSonic to contact you by mail, telephone, electronic mail or other available means. If you do not wish to receive this kind of information from ViewSonic, please send an e-mail to email@example.com and put "REMOVE" in the subject heading.
In addition to the information you provide to us, ViewSonic also tracks user sessions in order to evaluate which parts of our site users are visiting and the duration. The tracking method ViewSonic employs for this function allows the user to remain anonymous while still giving us valuable information.
Any communication or material you transmit to ViewSonic over this web site, by electronic mail or otherwise, including any data, questions, comments, or suggestions, will be treated as non-confidential and non-proprietary. Anything you transmit or post may be used by ViewSonic or its affiliates for any purpose, including, but not limited to: reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, ViewSonic is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to its web site for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products using such information. We appreciate your feedback as the voice of our customers.
To register your products online, please start here.
- Create an online account with ViewSonic
- Select My Registered Products
- Select My Registered Products
- Fill out the details in the online form
- Click Submit
WHY IS INSTALLATION AND SETUP EASIER WITH VIEWBOARDS?
All users need to do to get started with a ViewBoard is mount it to a wall or trolley cart. After that, using the ViewBoard is plug and play and very intuitive. ViewBoards include extensive connectivity options to make it easy to quickly connect to a PC, laptop or tablet. IWBs require mounting the projector to the ceiling and the attaching the board to the wall. After that IWB systems (and projectors) need to be calibrated for accurate image display. The older the IWB system/projector, the more frequently it needs to be calibrated.
Learn more about ViewBoard Interactive Flat Panel Displays.
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