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Firmware Flash Instructions CDE30 series.

Instructions   Format a USB drive as FAT32 (For instructions on how to format a USB flash drive to FAT 32 please see link.) How to format USB to Fat32 Extract the following file to the root directory of the USB drive CDExx30 extract 'upgrade_982’ to the root of the USB drive. Insert USB drive into the USB3.0 port located on th...

Why is there no audio sharing from vCastSender for Android while screen-mirroring to a ViewBoard?

It’s due to a privacy policy by Google for Android phones and tablets. Google only allows apps that are pre-installed on your device to capture audio and prevents third-party apps from recording audio in order to protect user privacy. Therefore, third-party apps can’t get the audio output from your phone or tablet.

How to Apply Geolocation Permission on MacOS 14.0 (Sonoma)?

1.     Install vCastSender for Mac_v2.4.231017 on the MacOS 14.0 device. After the installation is complete, launch vCastSender. 2.     In the pop-up authorization window, click “Open System Preference” to enter the Location Services page of the system settings.                  3.     Enable vCastSender authorization on the Location Service...

V1.73.12 – September 2023

Arabic Language Support  Break language barriers with UNIVERSE's new Arabic language support. Now you can type and read Arabic seamlessly within the platform, making global connections easier than ever before. Unleash Your Unique Self with an Enhanced Avatar System Discover the revamped avatar system, offering fresh templates, unpa...

What prompts a GIF resize alert?

Since Whiteboard for Windows version v.2.69.3, the app will resize GIF files that exceed size limitations.   Therefore, users may see this prompt when opening their files or importing GIF images. If the GIF file exceeds 480 pixels in width or height or if the file size exceeds 600 KB, the GIF will be automatically resized. If you h...

How to wirelessly mirror mobile phone/tablet screen to a smart projector?

Please follow below steps:   Connect your device and projector to the same Wi-Fi network.           2. On projector, go to Home > Screen Mirroring, there is projector's device name shown at the upper right               location. (e.g. "ViewSonic PJ-XXXX")          3.On your phone/tablet, do the following:   iOS: Access...

After the Update (2023/09), the Browser Icon is Missing.

The new version of Whiteboard for Flutter (v.2.16.8) on Android side, the design adjusted the browser icon. Users can now find the feature in the Magic Box. See the image below for the exact location.  Please visit our Knowledge Base for more product info: Embedded Browser Full Feature Breakdown.

Web content in the Embedded Browser is not rendering when using an Intel Iris Xe Graphics processor.

When the Embedded Browser is not showing web content, as shown in the image below, check if you are using an Intel Iris Xe Graphics processor.  Solution: Upgrade your driver by downloading the Beta driver 30.0.100.9667 and newer production drivers from Intel's website under "Resolution":   Intel support link 

How to fix broken images in the Dice feature in the Windows app?

Issue: The Dice feature is incomplete, and the dice performs slowly. Root cause: Please check whether the PC is equipped with an Intel Iris Xe Graphics Processor by going to Task Manager > GPU Resolutions: <1> Pleases update the drive of the Intel Graphics Processor via this link:          https://www.intel.com/content/www/us/en/d...

What to Do When Whiteboard Users Encounter a Sign-in Error.

If users encounter a “sign-in error” when trying to log in to Whiteboard, please contact the school's IT for assistance.  This mechanism is by design. myViewBoard Suite allows Entity admin users (normally the school's IT) to control Whiteboard features such as Sign-in, Auto-logout Time, Embedded Browser, etc; the school's IT can set the tem...

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