You may be temporarily experiencing issues connecting to the internet or to our directory service servers. Please check the following: 1. Make sure you have good Internet connectivity Check to see if you are able to visit other websites normally (e.g., https://myViewBoard.com) 2. On your computer, disable and then enable the in...
In Whiteboard version v.1.42.4, v.1.43.6, v.1.45.2, users are required to "Enroll the Whiteboard" with an Entity account before updating the app (v.1.45.2) via OTA. Non-Entity accounts will encounter enrollment issue (see the image below). Entity user may enter their school email to enroll, or an Entity admin user will be able to When use...
This explains the steps on how to install MSI to multiple Windows 10 and above devices using Group Policy from Microsoft Server. Create an Organizational Unit (from Microsoft Server) Sign in to Windows Server using the "Domain Adminstrator" role. Go to: Server Manager > Tool > Active Directory Users and Computers. Under Active ...
For many myViewBoard users, the Whiteboard for Windows software automatically updates monthly so the user can always have the best user experience. In the next release (v.2.61), there will be an update to Certificate Authenticator in Whiteboard for Windows which will require the user to grant administrator privileges for the update. Fo...
For now, it is a limitation. Our Whiteboard series does NOT support opening multiple files, alternating tabs, nor multiple log-ins. Many myViewBoard users hope to utilize different tabs so they can easily switch between different lesson plans, and we hear you. Stay tuned for more myViewBoard Suite features that will continue to amaze you...
The Windows 11 system has three-finger/four-finger gesture enabled by default. To change the default touch gesture settings on your Windows 11 Slot-in PC, please do the following: 1. Select Start > Settings > Bluetooth & devices > Touch. 2. Select Three- and four-finger touch gestures > Off.
For iOS users to update myViewBoard Whiteboard, please check for the latest version from the App Store and update the app from the App Store directly. 1. Open the App Store on the iPad and tap the Account icon in the upper-right corner. 2. Scroll down or search for the application – "myViewBoard Whiteboard”. 3. Tap UPDATE. ...
For users who connect PC devices to the ViewBoard with HDMI and USB Touch cables, it is advised to plug in the cables first, then start our myViewBoard Whiteboard for Windows application. The computer needs to enable touch drivers to receive feedback and use features (such as "use finger to move canvas") in different ViewBoard settings....
As an IT admin, when adding or updating user lists through CSV import, please ensure to: · Download the template first. · Use Microsoft Excel to edit and save the file for import. It is important to refrain from using Google Sheets to edit and generate the CSV, as this file format may result in Error 10500. If the C...
When conducting in-app updates in Whiteboard for Android, please be aware that incomplete software downloads caused by restricted Wi-Fi, interruptions, or other connection issues can lead to update problems. Users trying to update from v.2.11.8 and above might see the error message "There was a problem parsing the package" when proceeding ...