Why is Chrome required?

myViewBoard uses WebRTC (Web Real-Time Communication) API to achieve screen sharing across various platforms such as Chromebook, PC, and Mac. Currently this can only be supported on Chrome.

What ports are required to be open in your firewall in order to run the myViewBoard ecosystem?

To properly access the myViewBoard ecosystem (including companion apps) on your network, request your IT department to open the following ports: TCP Port 443 (HTTPS): outbound UDP and TCP port 3478 bidirectional to the WebRTC server UDP Ports 50,000 – 65,535 (RTP/sRTP/RTCP) bidirectional to the WebRTC peers These ports are optional; if b...

Why do I keep seeing error message "Access denied"?

You may be temporarily experiencing issues connecting to the internet or to our directory service servers.  Please check the following: 1. Make sure you have good Internet connectivity    Check to see if you are able to visit other websites normally (e.g., https://myViewBoard.com) 2. On your computer, disable and then enable the in...

Get a myViewBoard extension update once it’s available

Normally updates happen in the background when you close and reopen your computer's browser. If you haven't closed your browser in a while, you might see a pending update. To see which updates are available follow the steps below: 1. On your computer, open Chrome. 2. At the top-right, look for the myViewBoard icon. 3. If an update is pend...

Which Android versions are supported on the myViewBoard app?

The myViewBoard app supports Android 5.0 and newer

What are the system requirements for running myViewBoard for Windows?

Here are our system requirements for myViewBoard on Windows: myViewBoard system minimum requirements Processor:  Intel Core i5 x86 CPU RAM: 8 GB OS System: Windows 10 Pro Disk Memory: SSD   For more information, see the myViewBoard wiki: https://wiki.myviewboard.com/MyViewBoard_for_Windows

How do I show 3rd party open source library licenses?

Please follow below instruction to get open source library license. Open myViewBoard for Windows Click "Settings menu" button Click "?" button Select url "Show 3rd party open source library licenses"

Which iOS versions are supported on the myViewBoard app?

The myViewBoard app supports iOS 9.0 and newer.

What to do when Whiteboard Users Encounter Sign-in Error?

If users encounter a “sign-in error” when trying to log in to the Whiteboard, please write to the school IT for assistance.  This mechanism is by design. myViewBoard Suite allows Entity admin users (normally the school IT) to control Whiteboard features such as Sign-in, Auto-logout Time, Embedded Browser, etc; the school IT can set the temp...

How to update myViewBoard Whiteboard (iOS and macOS)

For iOS users to update myViewBoard Whiteboard, please check for the latest version from the App Store and update the app from the App Store directly.   1.    Open the App Store on the iPad and tap the Account icon in the upper-right corner.  2.    Scroll down or search for the application – "myViewBoard Whiteboard”. 3.    Tap UPDATE. ...