Warranty Service
United-Kingdom
ViewSonic® Limited Warranty
ViewSonic warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components.
For more terms and conditions and on what the warranty does not cover please refer to our Standard Limited Warranty Summary.
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Service Contact Information
| By Telephone | By Email |
|---|---|
| +44 333 091 6991 | Send your inquiries to us |
| Enterprise support +44 333 091 6995 |
| ViewSonic Product Family | United-Kingdom |
|---|---|
| Monitors [VA / VX Series] | 2 Year Pickup, Repair and Return |
| Monitors [VP, TD and XG Series] | 3 Year Pickup, Repair and Return |
| Monitors [VG Series] | 5 Year Pick Up, Repair and Return |
| Projector [PA5, PA7, PJD5 Series – except short throw models] | 2 Year Pickup, Repair and Return [Lamp 1 Year or 1,000 hours] |
| Projector [PJD5 Series short throw models, PJD6, PJD7, PJD8, Pro, PX, PS and PG Series] | 3 Year Pickup, Repair and Return [Lamp 1 Year or 1,000 hours] |
| Projector [Pro8 series] | 3 Year Pickup, Repair and Return [Lamp 3 Years or 2,000 hours] |
| Projector [PA503XB & PS501X+] | 5 Year Swap [Light source 5 Years or 5,000 hours] |
| Projector [M] | 2 Year Pickup, Repair and Return [Light source 2 Years or 20,000 hours] |
| Projector [X2000/LSC] | 3 Year Swap [Light source 3 Years or 20,000 hours] |
| Projector [V/X/LX] | 3 Year Pickup, Repair and Return [Light source 3 Years or 20,000 hours] |
| Projector [LS5/LS6] | 5 Year Pickup, Repair and Return [Light source 5 Years or 20,000 hours]* |
| Projector [LS7/LS8/LS9] | 5 Year Swap [Light source 5 Years or 20,000 hours]* |
| Smart Display [VSD] / NMP | 2 Year Pickup, Repair and Return |
| Digital Pen WhiteBoard | 2 Year Swap |
| Included Accessories [Battery, Power Supplies, Cables, Remotes, 3D Glasses etc] | Same as Product Warranty |
| Peripherals [LFD/IFP stands, Projector Screens/Mounts/Cases etc.] | 1 Year Swap |
| Peripherals [Wifi Modules, VB-Series and all other electronic peripherals] | 2 Year Swap |
| Large Format Display [Up to and including 55”] | 3 Year Pickup, Repair and Return |
| Large Format Display [Larger than 55”] | 3 Year Onsite Repair |
| Interactive Flat Panel [< 55”] | 3 Year Pickup, Repair and Return |
| Interactive Flat Panel [55” and above] | 5 Year Onsite Repair or Replacement |
| LED Display [LDS135-151] | 5 Year Onsite Repair or Replacement |
| LED Display [LDM Series, LDP Series, LDC Series, LDS135-152, LDS135-153, LDS138-151]] | 3 Year Onsite Repair or Replacement |
| ePosters [10”] | 2 Year Pickup, Repair and Return |
| ePosters [Up to and including 55”] | 3 Year Pickup, Repair and Return |
| Slot-In PC (for LFD and IFP) & TeamJoin | 3 Year Pickup, Repair and Return |
| All product groups | 14 Days DOA Replacement |
Customer Service For All Countries - Please click here to find the correct contact details of your respective Call Desk or Service Centre.
How to get service:
For information on obtaining warranty service, call your ViewSonic dealer or ViewSonic Call Desk / Service Provider or ViewSonic; refer to the Contact Us page located in each country’s corresponding website:
To obtain warranty service, you will be required to provide:
- The original dated sales slip. (Invoice or Proof of purchase)
- Your name.
- Your address.
- The serial number, IMEI number and the model number of the product.
- A description of the problem.
- Mobile and wireless products and All-in-One, customers should provide the username and the password in order to access the device and perform warranty service.
For DOA cases apart from above the followings are also required:
- A photo showing the defect symptom.
- A photo of the unit serial number with the barcode.
- A photo showing the condition of the original container.
For additional information or the name of the nearest ViewSonic service centre, contact your ViewSonic dealer or ViewSonic.
If the warranty on your product has already expired:
In case your product is no longer within its warranty period, but you'd like to have it repaired, you can still contact our Call Desk or Repair Center in your country of residence, but you will be charged directly by our Repair Center on the service.
-
How to get service:
Read MoreFor information on obtaining warranty service, call your ViewSonic dealer or ViewSonic Call Desk / Service Provider or ViewSonic; refer to the Contact Us page located in each country’s corresponding website:
To obtain warranty service, you will be required to provide:
- The original dated sales slip. (Invoice or Proof of purchase)
- Your name.
- Your address.
- The serial number, IMEI number and the model number of the product.
- A description of the problem.
- Mobile and wireless products and All-in-One, customers should provide the username and the password in order to access the device and perform warranty service.
For DOA cases apart from above the followings are also required:
- A photo showing the defect symptom.
- A photo of the unit serial number with the barcode.
- A photo showing the condition of the original container.
For additional information or the name of the nearest ViewSonic service centre, contact your ViewSonic dealer or ViewSonic.
-
If the warranty on your product has already expired:
Read MoreIn case your product is no longer within its warranty period, but you'd like to have it repaired, you can still contact our Call Desk or Repair Center in your country of residence, but you will be charged directly by our Repair Center on the service.
Contact Us
Please contact us directly if you need further assistance with your ViewSonic products or can't find the answers you're looking for.
Contact Us
Please contact us directly if you need further assistance with your ViewSonic products or can't find the answers you're looking for.