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Why do Chinese characters cause import issues in myViewBoard 3.0 on Windows 11?

Applies to: myViewBoard 3.0 on Windows 11 Issue Some users on Windows 11 have reported that files containing Chinese characters — in the file name or in the file content — may not import correctly into myViewBoard 3.0. What to try first Work through these steps in order: Update myViewBoard 3.0 to the latest version before importing the f...

Why does the Google consent screen show extra Drive permission options for myViewBoard?

Applies to: myViewBoard, Google Workspace admins and end users Issue Users see an extra Google Drive permission checkbox — such as See, edit, create, and delete all of your Google Drive files — on the Google sign-in consent screen for myViewBoard. What to try first Work through these steps in order: This checkbox appears because it's an ...

Why am I having Google Workspace sync or permission issues in myViewBoard?

Applies to: myViewBoard, Google Workspace Entity admins Issue Google Workspace configuration or permissions prevent expected user sync or myViewBoard access for your organization. What to try first Work through these checks in order: Confirm you're signed in as a Google Workspace Super Admin, or a delegated admin with API access, when se...

Why is myViewBoard 3.0 crashing, freezing, or running slowly?

Applies to: myViewBoard 3.0 Issue myViewBoard 3.0 crashes, freezes, becomes slow, or stops responding during use. What to try first Work through these steps in order: Update myViewBoard 3.0 to the latest available version. Restart the app and try the same action again. Note when the issue happens — for example, opening an OLF file,...

Why does Google Drive, OneDrive, or another cloud drive keep disconnecting in myViewBoard?

Applies to: myViewBoard, with cloud storage services Issue Your cloud storage connection appears to disconnect, or files can't be accessed consistently, after being linked in App & Cloud Integration. What to try first Work through these checks in order: Sign in to your myViewBoard account, then go to App & Cloud Integration in your user ...

Why does myViewBoard 3.0 fail to install on Windows?

Applies to: myViewBoard 3.0 for Windows Issue myViewBoard 3.0 cannot be installed on a Windows device — the installer does not open, the installation stops before completion, or Windows shows an installation-related error. What to try first Work through these steps in order: Make sure you are using the latest installer from the official ...

Why isn't Companion app QR code sign-in working in myViewBoard 3.0?

Applies to: myViewBoard 3.0 on ViewBoard IFP, with the Companion app Issue You cannot sign in to a ViewBoard IFP by scanning its QR code with the Companion app. What to try first Work through these checks in order: Confirm the ViewBoard supports Companion sign-in: it must be running vLauncher 3.0 or the ViewBoard Launcher as its active l...

Why do fonts look different after opening files in myViewBoard 3.0?

Applies to: myViewBoard 3.0 Issue Fonts change, appear substituted, or look different after opening or importing a lesson file in myViewBoard 3.0, especially one created in the classic myViewBoard. What to try first Work through these steps in order: Before opening or sharing a file across devices, check that the resolution and aspect ra...

Why are Google Drive files saved as copies instead of overwriting in myViewBoard?

Applies to: myViewBoard, with Google Drive Issue When saving or exporting a file that originated in Google Drive, myViewBoard creates a new copy — often with the current date appended to the file name — instead of overwriting the original file. What to try first This is expected, current behavior. Here's what to do depending on your file ty...

Why isn't my myViewBoard Pro license reflected in myViewBoard 3.0?

Applies to: myViewBoard 3.0 account / license Issue You expect Pro access, but your license or subscription status doesn't appear correctly in myViewBoard 3.0. What to try first Work through these checks in order: Confirm you're signed in with the myViewBoard account the Pro or Entity-assigned license is tied to. A different account, suc...

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