Why should I enable "vCast" via: Security & Privacy > Privacy > Accessibility?

In Mac OS Mojave or higher, the software must have accessibility permission in order to have touch control.    If you do not need touch control from ViewBoard to Macbook, you do not need to select “vCastSender app” in accessibility permission.

Why is there no audio sharing from vCastSender for Android while screen-mirroring to ViewBoard?

This is due to a privacy policy by Google – Android phone/tablet. Google only allows apps that are pre-installed on your phone/tablet to capture audio and prevents third-party apps from recording audio in order to avoid user privacy invasion. Therefore, third-party apps cannot access the phone/tablet for audio output.   

How to use "Mirroring"?

1. Connect your phone to the same network as the ViewBoard. 2. Open the control center. 3. Click “AirPlay” and select the ViewBoard device name for wireless display.

What to do if Chromecast frequently gets disconnected?

Google Chromecast requires high network stability.  It is recommended to connect Chromecast in below condition: 1.802.11n @5GHz 2.WPA2-PSK encrypted 3.Wi-Fi signal quality higher than -60dBm.

Should I choose “Agree” when 1st time casting from vCastSender on a MacOS to IFP?

When 1st time casting from vCastSender to IFP, MacOS will pop-up a message to ask for audio authorization for "vCastSender". Please choose “Agree” or there will be no sound when casting.   To manually allow access, go to: 1. System Preferences > Security & Privacy. 2. Select the Privacy panel. 3. Ensure that "vCastSender" is checked under ...

Why might there be latency when Chromecast is casting?

Google Chromecast requires a bandwidth rate of 4 Mbps per user typically.  For HD video streaming, greater than 5 Mbps is required. 

Why can't I use iPhone/iPad Airplay to mirror to the ViewBoard screen?

Please make sure the Device is on the same sub-network as Apple Airplay can only support the same sub-network, if you cannot see the device name, (Cast-XXXX), you are on a separate Wi-Fi sub-network.

What to do when there is touch inaccuracy of the TD monitor under Windows 10?

Please do touch calibrate follow below steps:   1. Move your mouse cursor to the bottom left of the screen. Right mouse click the Windows icon, then left mouse click “Run”.     2. Key in or copy:  shell:::{80F3F1D5-FECA-45F3-BC32-752C152E456E}  and select "OK".     3. The Tablet PC Settings will show up as below. You can select TD m...

What to do when the IFP firmware update process failed and cannot enter the system?

1. Find your product's model number and visit ViewSonic's website to download the firmware. 2. Save the *.zip file to a local disk. 3. Extract the firmware files to a USB drive. a. For Gen. 1 units (IFPxx50), extract 'upgrade_510’ folder to the root of your USB drive (FAT32).  b. For Gen. 2 units (IFPxx50-2/IFP50-2 EP), extract ‘upgrade_5...

What is the USB Type-C specification and video streaming compatible device by IFP6570 and IFP8670?

ViewSonic’s IFP6570 and IFP8670 USB Type-C port supports the below specifications: 1. DP alt mode: supported with DP1.4 (4K@60hz) 2. Power delivery specification: 60W (5V3A、9V3A、12V3A、15V3A、20V3A) 3. USB data transfer rate specification: USB 2.0 (480 Mbps) Note: USB Type-C refers to the connector type, not the capability of...