What can I do if the Viewboard is lagging?

We suggest refer to one of below cleaning methods.   1. Use the Side Tool Bar to clean all current processes.      2. Use vSweeper to clear memory and unwanted files.     3. Power off the Viewboard, then power it back on to clear all unnecessary data and close any running procedures.     Note: Using Browser/Chromium to play 1080...

Why do I get a black screen when using Vcast and Youtube/Amazon prime/Netflix?

Refer to this FAQ.

Why do I get a black screen when using Vcast and Youtube/Amazon prime/Netflix?

Refer to this FAQ. 

Why do I get a black screen when using Vcast and Youtube/Amazon prime/Netflix?

Refer to this FAQ. 

Why do I get a black screen when using Vcast and Youtube/Amazon prime/Netflix?

Refer to this FAQ.

Why do I get a black screen when using Vcast and Youtube/Amazon prime/Netflix?

vCastSender for Windows/Mac/IOS/Chrome/Android uses the screenshot mode to catch the casting content and works well with most apps, but if the third-party app content is encrypted, e.g. encrypted video/files, vCastSender cannot catch its content because of its copyright.

How can I add my city in Weather widget in Signage Manager software?

You can refer to below link, enter the country, find the city name. http://www.worldweatheronline.com/country.aspx     Then enter it directly.    

Why can't I adjust the Hue and Sharpness settings on the slot-in PC and HDMI source?

The Hue and Sharpness settings are only adjustable for the Analog source such as AV in /VGA source.

What to do when: "Machine Code: 667406643860" shows up on my Viewboard after a reset?

This happens because vCast requires a license key to activate. Please ensure your Viewboard is connected to the internet to get “Registration OK” to show on screen to work.

How can I recovery VPC14-WP or VPC10-WP Windows OS?

You  can use the Recovery button that locate at VPC front panel to recovery the OS system.