When should dehumidification be done for my DVLED?

Dehumidification should be done when the dvLED display is: being installed for the first time, in a rainy season, a snowy season, and/or in a coastal area, un-used for a long time (3+ months)

Is there another way to run the Power Cable for DVLED Displays?

Answer: The power cable can be ran through the back or bottom hole of the system control box, in order to connect power. Please click this link to see full location details.

Where is the back hole location for where the system control power cable can pass through on DVLED Displays?

Refer to the schematic below for dimensions and approximate location of the power cable back hole. Note: HDMI/USB back hole configurations are displayed here, however, your current firmware may not support the HDMI back hole configuration.

What do I do if there's damage on the DVLED flight case that I received?

Answer: If you are the recipient of the DVLED flight case, you must document any damage to the fight case onto the BOL (bill of lading). For information on potentially damaged or missing contents inside the flight case, please refer to "I'm a DVLED installer, but I need to ensure shipment corresponds with what is supposed to be provided. What a...

What are things to be aware of when routing Ethernet cable through back hole on my DVLED Display?

Answer:  The USB to RJ45 adapter needs to be independently purchased in order to connect the USB port to the motherboard. Cables should not be affixed too tight or have too much tension to avoid damage to USB cable and/or USB port

What is the installation process of the DVLED Display?

The DVLED installation process has multiple steps and the guidelines are given to those who wish to receive training. Installation should be done by personnel who have received training. Please refer to the installation video for a brief installation demonstration. Please contact your regional office for DVLED training-related questions. ...

What should I do when I receive my Flight Case(s) for my DVLED product(s)?

Solution   Step 1: Insect the flight case and compare to pre-shipment photos; document any damage to the flight case on the BOL (bill of lading).  Step 2: Open the flight case and compare to pre-shipment photos; document any damage to the flight case on the BOL. If you have multiple Flight Cases per dvLED product, you may refer to "Why...

What is the LED module specs for DVLED Displays?

LED module specs for DVLED Displays will vary by model. Please refer to the following table below:

What are the main installation differences between Wall-mount and Floor Stand setups for DVLED Displays?

Wall-mount Upper and lower bracket locations aligned and mounted first Upper bracket screw holes on the bottom Cabinets are installed before system control box is installed After upper and lower brackets installed, Cabinet "C" installed in the center position first. Next, Cabinets "B", "D", "E", "A" installed in this respective order...

What questions do I need to consider before installing my DVLED Display?

Where will the product be installed? Is the power outlet separated and not shared with any other appliance? Will the power cable be hidden behind the Direct View LED (not seen), or will it be visible (wire will be seen)? What type of wall will the unit be mounted to? Is the wall composed of block, drywall, plaster, wood or metal studs? Do...