Password Reset

Log into the website using your email address and password Click on your account name in the top right corner of the screen Select "Account" Scroll down and click on the "Change" button under the "Account Information and Access" Enter your old and new password, then enter it again to confirm and press "Change" If you can't remember yo...

What to do if you forgot your password?

If you forgot your password, please refer to the following steps: Fill in your registered email at here. Check your mailbox and find the verification code. If you have not received the verfication email, please check your "Spam" or "Trash" folders. Fill in your verification code and reset your password. Log in with your new pas...

Why my account cannot purchase any plan?

For now, if you created your UNIVERSE account from Google (SSO), you will not be able to purchase a UNIVERSE subscription plan.  If you would like to purchase UNIVERSE plan online, please refer to the following steps: Step 1: Visit the sign-up page and register a new account by filling in your information. Step 2: Verify your email...

How to cancel your subscription in UNIVERSE?

Important to know                                                                                                                                            To avoid getting charged for another billing cycle, you need to cancel your plan at least one day before your next payment date. If you've missed cancelling your subscription and have been...

How to contact customer support?

Currently, UNIVERSE customer support only assist via contact us form, we do not provide phone or live chat service. Please click "Contact Us" and choose the service you need, and choose which platform to use.  After filling in the relevant information, our UNIVERSE team will approach you shortly.

Can I upgrade or downgrade my plan?

Currently, you are not able to upgrade or downgrade during your subscription period online. However, you can contact our support team for further assistance.

Payment and subscription

UNIVERSE offers paid services which users may choose to purchase. These include one-time purchases and subscriptions with periodic renewals. UNIVERSE only offers refunds when required by law. You can cancel your paid subscriptions at any time, which will end further charges starting from the next billing cycle. Your paid subscription remain...

Do you provide onboard training?

In-person onboard training are currently not being provided. However, we provide UNIVERSE video tutorial and a user manual to assist you in exploring UNIVERSE with us!

Contact Us

Contact Us directly if you’re unable to get the answers and solutions for your ViewSonic products.