What should I do when I receive my Flight Case(s) for my DVLED product(s)?

Solution   Step 1: Insect the flight case and compare to pre-shipment photos; document any damage to the flight case on the BOL (bill of lading).  Step 2: Open the flight case and compare to pre-shipment photos; document any damage to the flight case on the BOL. If you have multiple Flight Cases per dvLED product, you may refer to "Why...

What is the LED module specs for DVLED Displays?

LED module specs for DVLED Displays will vary by model. Please refer to the following table below:

What are the main installation differences between Wall-mount and Floor Stand setups for DVLED Displays?

Wall-mount Upper and lower bracket locations aligned and mounted first Upper bracket screw holes on the bottom Cabinets are installed before system control box is installed After upper and lower brackets installed, Cabinet "C" installed in the center position first. Next, Cabinets "B", "D", "E", "A" installed in this respective order...

What questions do I need to consider before installing my DVLED Display?

Where will the product be installed? Is the power outlet separated and not shared with any other appliance? Will the power cable be hidden behind the Direct View LED (not seen), or will it be visible (wire will be seen)? What type of wall will the unit be mounted to? Is the wall composed of block, drywall, plaster, wood or metal studs? Do...

What are the Installation Tools required to install my DVLED Display?

The recommended tools (unless otherwise stated) needed to install a dvLED Display is as shown below: Self-leveling laser level Stud sensor/finder - multi-depth/material (2) 8’ ladder Anti-static gloves (required) 3/8” hammer drill/driver ¼” impact driver Pilot point drill bit set for metal Metric ball-end hex key set Impact-ready bit ...

Why can't RS232 be used to Power on/off the DVLED Display while in Standby Mode?

Currently, RS232 cannot Power on/off a DVLED display while in Sleep Mode. Check the On-Screen Display (OSD) settings to see if the Standby Mode is set to Sleep Mode.   Solution 1. To Power on/off a DVLED display using RS232, switch the Standby Mode in the On-Screen Display (OSD) settings to Hibernate Mode.   2. The DVLED disp...

What should I do if the LED(s) on the DVLED display is unlit?

Answer: Please refer to the LED dead pixel specification in the User Manual to determine if it needs replacing, or contact the local service provider for proper assessment. Pg 88 of LD108-121 User Guide Pg 89 of LD135-151 User Guide Pg 89 of LD163-181 User Guide Pg 76 of LD216-251 User Guide Click each model to view det...

Cannot open vDisplay Manager. A pop up indicates that the "RtHubSSContrl.exe " file is missing.

There are two methods to re-start this service that may fix the issue:       1. Uninstall vDisplay Manager, and reinstall it, try to launch vDisplayManager again. 2. Press the “Windows Key + R” to open the “Run” window, and input “services.msc”.  Find “Realtek Hub Wakeup Service”, and start it.  If there is a warning messag...

How do I update my monitor's firmware?

For the best display performance and to resolve any known issues, it is best to keep your monitor updated with the latest firmware version. With the USB cable and firmware update tool, you can easily update your monitor firmware any time. To update the firmware, do the following: 1. Click on the Advanced sub-menu, then Information. ...

How many screens can PBP (Picture-by-Picture) mode support on VP series?

The model of the monitor will determine how many screens can be supported, and how the screen is divided. Screen Division Model Support 4 screens VP2785-4K VP3268-4K VP3481 VP3881 2 screens VP2771