Brief introduction of the interface in spaces

This is a user guide to help you get a complete understanding of the teaching features in UNIVERSE. Let's get started! Left sidebar functions Profile In the classroom and collaborative spaces, the left sidebar functions are the same. From the top, it's your profile. You can turn your microphone and speakers on/off, and at the top left...

How to create a customized space

You can create and set up your own space with the "Customize My Space" feature  1. Log into your account in UNIVERSE If you do not have an account, you can click here to register a trial account for 30 days.   2. Click on the house icon in the sidebar located in the top right corner   If you are not able to see the sidebar, p...

How to install and launch UNIVERSE

This article will show you how to install UNIVERSE application and launch it step by step. 1. Select your platform of choice and download UNIVERSE  Windows 64 bit For Android users, we only support Chromebook.  For iOS users, we only support iPad. 2. Launch UNIVERSE by clicking on the downloaded file, "UNIVERSE_Launcher"...

How to create a collaborative space

Within the space, there are various boards available for teachers and students to share their work or any relevant information. To project their content onto a board, users simply need to approach it and press the "E" key. This feature enables all users to view the content simultaneously, facilitating discussion and promoting engagement and col...

How to create a classroom

1. Log into your account in UNIVERSE  If you do not have an account, you can click here to register for a trial account for 30 days. 2. Click on the house icon in the sidebar located in the top right corner  If you are not able to see the sidebar, please press "Tab" on your keyboard. 3. Click "Create Space"  From here, you ca...

How to create an account

You can directly go to this page to sign up for a new account. 1. Fill in your information  After filling in all the information, the system will automatically send a verification email to your registered email. 2. Verify your email address Sign in to your email, look for the verification email in your inbox, and click "Verify" in ...

Why does the default Originals background fail to apply to the canvas?

If the default background cannot be seen on Whiteboard for Android, the app needs to be updated to version 2.14.6 or above.   It should be noted that users who are not using the latest version will be unable to see the default Originals background after the user logs in. Other default background choices, Cloud Drive and Preinstalled, will fu...

How can Google users turn on "less-secure app" for SSO sign in?

When attempting to sign in using the “Sign in with Google” option, users may receive the error, “Couldn’t sign you in, the Browser or App May Not Be Secure”. One workaround to allow users to sign in with a Google account is to turn on less-secure app access in your Google Security Settings. Note: If this option is not available, you...

Why does Google Slides import show "Resource Error"?

Teachers using Google Slides might see this error message when trying to import slides via the Magic Box. The development team is working on a resolution to fix this issue.  * Please note that taking out the "/" symbol from the file name will rectify this issue.

How to run the “Reversed Device Control” function of vCastSender for Android?

Please update ViewBoard’s vCastReceiver to v2.4.425, Eairplay to v10.4.24, vCastSender for Android to v2.4.505. After connecting to the ViewBoard’s vCastReceiver with vCastSender for Android, please tap the upper left Setting icon to enable the “Reversed Device Control” setting.    Note: If an Android “Permissions” issue is encountered, plea...