What to do when there is latency visible during video streaming to multiple screens?

Video streaming to multiple screens can be a heavy load on a network.    To have better experience on ViewBoard Cast with multiple screens sharing with a reliable signal, we suggest connect in Wi-Fi 5Ghz with minimum signal strength  @ -60dBm and the recommended bandwidth at least 1 MB/s.   If latency still visible, please limit vCastSender...

Why is full-screen casting unavailable for iPad?

ViewBoard has an aspect ratio of 16:9, but the iPad's aspect ratio is different. Therefore, when the iPad is displayed in proportion to the ViewBoard, black frames will appear on both sides.

Why is there no audio output while casting by vCastSender from a Windows PC?

  1. Please ensure “Audio” is not muted on the PC. 2. Please ensure the ViewBoard is not muted. 3. Please ensure the correct Audio output has been selected on the PC.                

Why should I enable "vCast" via: Security & Privacy > Privacy > Accessibility?

In Mac OS Mojave or higher, the software must have accessibility permission in order to have touch control.    If you do not need touch control from ViewBoard to Macbook, you do not need to select “vCastSender app” in accessibility permission.

Why is there no audio sharing from vCastSender for Android while screen-mirroring to ViewBoard?

This is due to a privacy policy by Google – Android phone/tablet. Google only allows apps that are pre-installed on your phone/tablet to capture audio and prevents third-party apps from recording audio in order to avoid user privacy invasion. Therefore, third-party apps cannot access the phone/tablet for audio output.   

How to use "Mirroring"?

1. Connect your phone to the same network as the ViewBoard. 2. Open the control center. 3. Click “AirPlay” and select the ViewBoard device name for wireless display.

What to do if Chromecast frequently gets disconnected?

Google Chromecast requires high network stability.  It is recommended to connect Chromecast in below condition: 1.802.11n @5GHz 2.WPA2-PSK encrypted 3.Wi-Fi signal quality higher than -60dBm.

Should I choose “Agree” when 1st time casting from vCastSender on a MacOS to IFP?

When 1st time casting from vCastSender to IFP, MacOS will pop-up a message to ask for audio authorization for "vCastSender". Please choose “Agree” or there will be no sound when casting.   To manually allow access, go to: 1. System Preferences > Security & Privacy. 2. Select the Privacy panel. 3. Ensure that "vCastSender" is checked under ...

Why might there be latency when Chromecast is casting?

Google Chromecast requires a bandwidth rate of 4 Mbps per user typically.  For HD video streaming, greater than 5 Mbps is required. 

Why can't I use iPhone/iPad Airplay to mirror to the ViewBoard screen?

Please make sure the Device is on the same sub-network as Apple Airplay can only support the same sub-network, if you cannot see the device name, (Cast-XXXX), you are on a separate Wi-Fi sub-network.