At ViewSonic, we believe in customer satisfaction and are committed to maintaining a healthy and long-term relationship with every company and individual with whom we do business. We strive to understand your interests and concerns, and treat you with respect, courtesy, and consideration. Now with the introduction of Online RMA service system, you can not only apply for any desired Repair / Service of ViewSonic products at the click of a button but also check the status of your repair unit in an easy and convenient way.
To get service in New Zealand, please provide the following to us:
|By Telephone in New Zealande||By Email|
|New Zealand: 0800 008 822 ||Send your inquiries to us|
|ViewSonic Product Family||For New Zealand|
|Monitors [all]||3 Years Pickup, Repair and Return|
|Projectors [all except for M series / Laser Projectors]||3 Years Pickup, Repair and Return [Lamp and spare parts 1 Year or 1,000 hours]|
|Projectors [M series]||1 Year Pickup, Repair and Return|
|Commercial Displays- CDE-series||5 Years Pickup, Repair and Return|
|Interactive Flat Panels||5 Years Pickup, Repair and Return|
|Slot-in-PC(for Commercial display and IFP)||1 Year Pickup, Repair and Return|
|All product groups||30 Days DOA Replacement except dead pixel 14 Days|
ViewSonic warrants its products to be free from defects in material and workmanship during the warranty period, which varies from product to product. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with the same model or a model of equal or greater value. Replacement products or parts may include remanufactured or refurbished parts or components. As part of our comprehensive on-site warranty, ViewSonic will arrange a courier to pick up and return your item. It must be packed securely for transportation, preferably in their original packaging.
To the extent allowed by local law, this product is provided to you "As is" without warranties or conditions of any kind, whether oral or written, express or implied. ViewSonic specifically disclaims any implied warranties or conditions of merchantability, satisfactory quality, non-infringement, and fitness for a particular purpose.
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
The software not pre-installed is not covered within the product's warranty. ViewSonic assumes no responsibility for any software subsequently installed by the customer and any possible consequential breakdown or damage. ViewSonic will not be responsible for loss of data on the pc under any circumstances. Customers are encouraged to back up all data on their pc before sending the pc for service. Any software that accompanied the ViewSonic product is on an "as is" basis. ViewSonic does not warrant the operation of any or all the software programs pre-loaded or added to the product.
For ViewSonic products purchased outside Australia and New Zealand, (ex. Amazon International purchase), please contact your authorised ViewSonic dealer in your region for applicable warranty, service, and repair information for your country. Look up our locations here.