Welcome to the ViewSonic Australia RMA Service System


At ViewSonic, we believe in customer satisfaction and are committed to maintaining a healthy and long term relationship with every company and individual with whom we do business. We strive to understand your interests and concerns, and treat you with respect, courtesy and consideration. Now with the introduction of Online RMA service system, you can not only apply for any desired Repair / Service of ViewSonic products at the click of a button but also check the status of your repair unit in an easy and convenient way.

Service Contact

By Telephone By Email
Australia: 1800 880 818
New Zealand: 0800 008 822
Send your inquiries to us
ViewSonic Product Family AU and NZ
Monitors [all] 3 Years Pickup, Repair and Return
Projectors [all except for M series] 3 Years Pickup, Repair and Return [Lamp and spare parts 1 Year or 1,000 hours]
Projectors [M series] 1 Year Pickup, Repair and Return
ViewSonic Accessories and spare parts [Battery, Power Supplies, Cables, Remotes, Projector screens, and Networking devices…etc] 1 Year Pickup, Repair and Return
Commercial Displays 3 Years Pickup, Repair and Return
Interactive Flat Panels 3 Years Pickup, Repair and Return
Slot-in-PC(for Commercial display and IFP) 1 Year Pickup, Repair and Return
All product groups 30 Days DOA Replacement except dead pixel 14 Days


ViewSonic® Limited Warranty


ViewSonic warrants its products to be free from defects in material and workmanship during the warranty period, which varies from product to product. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with the same model or a model of equal or greater value. Replacement products or parts may include remanufactured or refurbished parts or components. As part of our comprehensive on-site warranty, ViewSonic will arrange a courier to pick up and return your item. It must be packed securely for transportation, preferably in their original packaging.


ViewSonic Warranty Does Not Cover:


Service and Warranty Disclaimer:

How to get service:

  • For information on obtaining warranty service, call your ViewSonic dealer or ViewSonic help Desk. You may refer to the Contact Us page.
  • To obtain warranty service, you will be required to provide.
    1. A photo or scanned copy of the original dated sales slip. (Invoice or Proof of purchase)
    2. Your full name, address, email address and contact number.
    3. The serial number and the model number of the product.
    4. A description of the problem.
    5. A photo of the serial number/barcode on the back of your product.
    6. Photos of the fault (if it is visually apparent)

  • For DOA cases apart from above the followings are also required.
    1. A photo showing the defect symptom.
    2. A photo of the unit serial number with the bar code.
    3. A photo showing the condition of the original container.

  • Please note, all accessories and your original box must be returned with the unit for a warranty covered repair.
  • For additional information or the name of the nearest ViewSonic service centre, contact your ViewSonic dealer or ViewSonic.

  • If the warranty on your product has already expired:

    In case your product is no longer within its warranty period, but you'd like to have it repaired, you can still contact our Call Desk or Repair Center in your country of residence, but you will be charged directly by our Repair Center on the service.


    Accessories:

    For enquiries on accessories/spare parts please either contact your local dealer or contact us directly at sparepartsales@gsc.viewsonic.com
    Lamp warranty is based either on the lamp usage hour or on the age of the projector unit, and depending on which ever one that expires first.


    Pixel Policy:

    At ViewSonic we offer some of the most competitive pixel policy in the market. For detailed information please click here.


    Limitation of implied warranties

    There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.


    Exclusion of damages

    Viewsonic's liability is limited to the cost of repair or replacement of the product. Viewsonic shall not be liable for:


    Limited warranty for software

    The software not pre-installed is not covered within the product's warranty. Viewsonic assumes no responsibility for any software subsequently installed by the customer and any possible consequential breakdown or damage.
    Viewsonic will not be responsible for loss of data on the pc under any circumstances. Customers are encouraged to back up all data on their pc before sending the pc for service.
    Any software that accompanied the viewsonic product is on an "as is" basis. Viewsonic does not warrant the operation of any or all the software programs pre-loaded or added to the product.


    Upgrades/accessories and out of warranty service centre

    The viewsonic service center can support all upgrades, accessories and out of warranty services. The service center will assist you in, quotations, booking a job, or placing an order for upgrades.



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