ViewSonic Products: Limited Warranty

The ViewSonic Warranty:

ViewSonic warrants its products to be free from defects in material and workmanship during the warranty period, which varies from product to product. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a similar product. Replacement products or parts may include remanufactured or refurbished parts or components.

• ViewSonic LCD Monitors are warranted for three (3) years covering all issues except Dead Pixels. Dead Pixels are covered within our thirty (30) day DOA Policy, which covers all issues out-of-box. DOA units are returned to your reseller for immediate replacement. Any number of Dead Pixels warrants a replacement within the 30 day DOA Period.
• ViewSonic Large Format Displays, including Digital Signage, are warranted for three (3) years. Within that three year period, defective products are replaced within 3-5 business days (Metro) and 7-8 business days (Regional). The replacement can be delivered on-site or to the original installer.
• ViewSonic Projectors are warranted for three (3) years. Lamps and spare parts are warranted for one (1) year or 1,000 hours.
• ViewSonic Accessories and spare parts such as the Slot-in-PC, projector screens, remotes, and networking devices are warranted for one (1) year.

As part of our comprehensive on-site warranty, ViewSonic will arrange a courier to pick up and return your item. It must be packed securely for transportation, preferably in their original packaging. Upon arrival, the product will either be repaired or replaced with the same model or a model of equal or greater value.

ViewSonic Does Not Cover:

• Parallel imports and products not tendered by ViewSonic Australia.
• Products on which the serial number has been modified or removed.
• Accident, misuse, neglect, fire, water, lightning, and product modification.
• Repair or attempted repair by anyone not authorized by ViewSonic.
• Software or data loss occurring during repair or replacement.
• Any damage of the product due to shipment.
• Removal or installation of the product.
• Causes external to the product, such as electric power fluctuations or failure.
• Failure of owner to perform periodic product maintenance such as cleaning of user-cleanable projector filters.
• Any other cause which does not relate to a product defect.

Make sure you include the following information: your name, contact number and return address.
Please ensure you have or include the following prior to contacting ViewSonic:

1. The model name and serial number (SN)
2. A photo of the serial number/barcode on the back of your product
3. Your full name, address, email address and contact number
4. A photo or scanned copy of your proof of purchase
5. Photos of the fault (if it is visually apparent)

Contact ViewSonic:

Email: service@au.viewsonic.com
Australia: 1800 880 818
New Zealand: 0800 008 822

Service and Warranty Disclaimer:

1. ViewSonic covers dead, bright and dark, pixels within the 30 day DOA period, outside of this period, these are not covered.
2. DOA and RMA are valid for 30 days, you must claim DOA with the reseller within 30 days. If the faulty unit is not received by ViewSonic within those 30 days, the RMA is removed from our system.
3. Please nominate a day to be present for the pickup of the unit. ViewSonic can arrange a pickup from your work address, or home address to make this process easier. If no one is home or available when the courier arrives, the customer must then cover the safe return of the unit themselves.
4. If a unit is received and is damaged in transit due to lack of packaging, the warranty is void. Customers who do not keep their ViewSonic original packaging must safely secure and package the item themselves. They are liable for poorly packaged items that are damaged.