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How to update F/W on EP3220/4320/5520?

Upgrade under the factory menu Copy MstarUpgrade.bin in USB and Insert U disk to the USB port Press Input menu and then press 2 5 8 0 to activate factory menu (Fig. 1) Move to “Upgrade Main” item and press OK button to confirm. (Fig. 2) Select “Confirm” to confirm the upgrade (Fig. 3), the system will automatically reboot and start the up...

How to calibrate touch function on IFP/EP in Win 10?

Please follow below steps:   Click Start and then Control Panel, and next Hardware and Sound. Under Tablet PC Settings, tap Calibrate the screen for pen or touch input.     On the Display tab, under Display options, tap Calibrate and then Yes to allow the program to make changes.       4.Select the Touch input option.     ...

What's the Signage Manager newest version? How can I update it?

You can click "Help"-->"Check update" in Tool bar to check is your Signage Manager newest or not, if not, you can click "Download" to update your Signage Manager.

Where to apply Sigange Manager and vSigange Weather API key

Apply web URL https://developer.worldweatheronline.com/api/pricing.aspx 

How can I fix EP5520T into floor?

Please refer the attachment. Attachment URL:https://support.viewsonic.com/helpdesk/attachments/33010268005

How to check CDX series , videowall, model RS232 daisy chain working correctly

1. Is it correct of RS232 daisy chain cable ? 2. In OSD menu, General settings -> Eco mode please set to Normal. (If set to Low power standby, the unit can power OFF but can’t power ON) 3. The RS232 daisy chain cable is 2.4mm – 2.4mm

The image is distorted from NMP-302w HDMI out, how can I do?

You can refer below steps to check the issue. 1. To reset the NMP-302w. 2. To replace the HDMI(extension) cable. If above steps can't solve the issue, it will be NMP-302w mainboard issue, you need to replace NMP-302w.

How can I add other widgets to the Signage manager software?

You can refer below steps to use other widgets.

How to use ADB tool commend to get a vSignage player screenshot?

Download ADB from https://developer.android.com/studio/command-line/adb.html 1. Run cmd commend and go to the adb save folder that connect to device via Adb over TCP, if use Adb wire, skip this step     adb connect {ip} for example:  adb connect 192.168.2.112 2. Take screenshot and save to device     adb shell screencap -p /sdcard/...

How to check whether vSignage can sync with others players and see the campaign?

If you are unable to sync the contents, there may be a connection issue.    To verify if the admin is sync with the player, there is a JSON API in vSignage. 1. First make sure your windows firewall setting has allow vSigange to access. 2. Please use this API to check if source player see any other players and campaign. Open the Chrome br...

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General Questions Digital Signage

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