Service

Our Service program revolves around providing excellent customer service to promote sustainability throughout our product life-cycles. Our dedicated customer service team, equipped with well-trained staff, is available to assist customers through their preferred communication channels, including phone, email, and social media. We are committed to delivering prompt and helpful responses to customer inquiries, ensuring a positive experience and addressing any questions or concerns regarding our products and sustainability initiatives.

Repairability

To promote longer product lifecycles and reduce electronic waste, we prioritize convenient maintenance and repair options for our customers. This involves designing products with easily replaceable components, partnering with electronic repair and refurbishment specialists, and offering extended warranty periods. We ensure availability of spare parts for 8 years after a product enters the market, providing easy access to components needed for repairs. Through these initiatives, we empower our customers to make sustainable choices.

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Contact us to access the Professional Repairs and Spare Parts services

Spare Parts are available for at least 8 years a product enters the market via contacting us https://www.viewsonic.com/eu/contact/

Extended Warranty

We offer an extended warranty registration service for our products. By repairing instead of replacing your device, you're actively making a sustainable choice and helping to reduce electronic waste. Join us in creating a more sustainable future.

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24/7 Support for a Greener Future

We are excited to introduce Finchy, our 24/7 chatbot support service. We are dedicated to empowering you to make the most out of your experience with us, and Finchy is one of the ways we strive to achieve that goal. Designed to provide superior customer support, Finchy is available round the clock to assist you, whether you need troubleshooting guidance, access to product manuals, or environmental information related to our products. With a comprehensive range of resources and support options, Finchy ensures that you receive the support you need to get the most out of your ViewSonic products.

Related Pages

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Environmental

Achieving net-zero value chain greenhouse gas (GHG) emissions by 2050,in line with the. We are committed to...


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Governance

ViewSonic is committed to maintaining high corporate governance standards and conducting all business operations...


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Sociaal

We are dedicated to creating a positive impact in society through ethical labor practices and community initiatives...


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