How to do when the message on my IFP5550/IFP6550/IFP7550/IFP8650, "The device has been locked, please use the U disk to unlock"?

1. Americas: IFP**50 - Gen 1, IFP**50 - Gen 2, IFP**50 - Gen 3.  2. Asia Pacific & Africa: IFP**50, IFP**50-2, IFP**50-3. 3. Europe: IFP**50, IFP**50-2EP, IFP**50-3EP. Please refer below steps to unlock: 1. Prepare a FAT32 formatted USB drive. 2. Unzip Unlock.zip attached and copy to the USB drive root directory. 3. Insert the USB to I...

How do I solve blank screen while sharing the display by ViewBoard Cast after upgraded MacOS to 10.15.2?

Please setup your MacOS 10.15.2 at the path below to get the vCastSender app “Screen Recording” authorized, then reboot the Mac device.    Path: System Preferences > Security & Privacy > Privacy > Screen Recording > vCastSender        

How to disable vSignage SW in EP5520 /EP5520T/ EP5540/ EP5540T?

Please press the "MENU" button on the remote controller to enter the setting page and then set "vSigange" to “OFF”. .

How to customize an Android Boot Animation on CDExx10 series and CDM models?

1. Overview The "Android Boot Animation" is a script used to load PNG files when the device boots. It is contained within an uncompressed zip file called bootanimation.zip. 2. Inside the bootanimation.zip file The bootanimation.zip file contains: The image folder(s) (containing PNG images named by incremental numbers) The desc...

How to install custom apps in the Android module for IFP50 series displays?

Please follow below instructions to add apps:   The Android operating system is an open source platform that will allow you to install custom applications even when the Google Play store is not available. Follow the steps to begin installing custom applications.      1. Downloading the Application  a. Download the application (.apk) file ...

How many touch points can I get from a multi-touch display on CDE models with touch?

Please refer to below table:   OS/Model/touch points CDE**61T CDE8452T Win 7  (except Starter and Home Basic)  Win 8/8.1/10 20 points touch  10 points writing 10 points touch  5 points writing Linux (Kernel >=2.6.32 by patch)  (Kernel >=3.5) 20 points touch  10 points writing 10 points touch  5 points writing An...

ViewSonic LFD RS-232 & LAN Protocol

ViewSonic LFD RS-232 & LAN Protocol v3.3.1 attachment URL:https://support.viewsonic.com/helpdesk/attachments/33046266097

Is it possible to have the slot-in pc power remains on while IFP screen’s off?

If you want slot-in pc stay powered on, short press the power button on the front panel or remote control to manually turn off the screen(backlight).

What can I do if the Viewboard is lagging?

We suggest refer to one of below cleaning methods.   1. Use the Side Tool Bar to clean all current processes.      2. Use vSweeper to clear memory and unwanted files.     3. Power off the Viewboard, then power it back on to clear all unnecessary data and close any running procedures.     Note: Using Browser/Chromium to play 1080...

Why do I get a black screen when using Vcast and Youtube/Amazon prime/Netflix?

Refer to this FAQ.