What to do when Whiteboard Users Encounter Sign-in Error?

If users encounter a “sign-in error” when trying to log in to the Whiteboard, please write to the school IT for assistance.  This mechanism is by design. myViewBoard Suite allows Entity admin users (normally the school IT) to control Whiteboard features such as Sign-in, Auto-logout Time, Embedded Browser, etc; the school IT can set the temp...

Why showing duplicate mouse cursor when sharing screen on myViewBoard Display?

For users to share screen to myViewBoard Display using Chrome based browser, duplicate mouse cursors will appear on the screen.  This is expected to be fixed in Auguest release from Chrome browser version 115. Please install and use Firefox browser instead to share screen to myViewBoard Display for temporary solution.

Why is the pre-installed myViewBoard unable to be activated on my Windows?

myViewBoard preinstall version dates back to v.1.31.5, need to be reinstalled. The best way to solve this issue is to uninstall myViewBoard on your PC or slot-in PC, and then download the latest version on myViewBoard.com. Step1: Properly uninstall the pre-install version Step2: Download the latest version from the official website. Step3:...

V1.72.06 – August 2023

New Launcher for an Effortless Installation Experience UNIVERSE now features a new launcher designed to streamline the installation process. This enhancement ensures that anyone can easily install the application, and permission requests have been optimized accordingly. Ensure Seamless Connection with Software Improvements Automated Re...

V1.71.00 – July 2023

Integration with Canvas and Blackboard LMS Through the new Canvas and Blackboard integration with UNIVERSE, teachers can create class sessions and quizzes as assignments within the LMS environment. Both teachers and students can also join classes directly from the LMS.

V1.70.00 – June 2023

Run UNIVERSE with a Simplified Network Implementation UNIVERSE can now be run on restricted networks (i.e. educational organizations) without further configurations. By simplifying our network implementation, we minimized the open ports needed to support UNIVERSE functionality. Encourage Class Interactions with the New Classroom Themes ...

V1.69.15 – April 2023

More Control from the Attendance List Teachers now have the ability to mute and give students screen-sharing permission directly from the attendance list.  Discover New Classroom and Meeting Room Themes New Room Themes: Coral and Cell Biology Classroom and Granite Meeting Room Explore the brand-new Coral and Cell Biology classroo...

V1.69.10 – March 2023

Streamline Class Management with the New Features in UNIVERSE Manager With the latest UNIVERSE Manager update, teachers can now: Create and manage all their classes Access the full class schedule Create assignments for students Check insights on students, including attendance, quiz performance, and the number of times they raise...

V1.68.00 – February 2023

Breakout Room Interface Update The breakout room interface has been updated, making it easier for teachers to create custom student groups for separate breakout rooms. With the new drag-and-drop functionality in the application, teachers can now effortlessly arrange students into any desired groups. With the latest update, teachers can also c...

How to calibrate Auto Focus on M2e if the auto focus is not clear ?

The perception of clarity can differ from person to person if the result of auto-focusing is not up to the level of clarity that you wish it to achieve you could also try out manual focusing by following the instruction below: 1. Focus sensor design behavior        Focus sensor in M2e is designed to trigger manual focus control center...