How to solve “Out of range” when connecting PC/laptop to a projector?

Please refer to this FAQ.

Purchased replacement parts

Parts can be purchased from our parts store. Go to

The AC adapter for the projector does not work

Verify adapter plugged into a wall outlet Make sure the AC adapter is firmly and securely plugged into the wall outlet.  Although it may sound obvious, the adapter can become loose without even knowing.  If it's not plugged in all the way, it can make it seem like the adapter is not working, but it may just not be getting power from the wall...

There are issues connecting an external monitor to a computer/projector

If the external monitor/ projector is not automatically detected and displaying an image, you will need to use a function key to enable or activate the function. Laptop manufacturers have different methods to activate an external monitor. Refer to the laptop's user guide/manual or the manufacturer for instructions to activate the video port for...

There is a pixel stuck on or off

Stuck or twinkling pixels on the projected image may be due to a defective DMD chip. These pixels can show up as bright, dark or twinkling points. They look similar to pixel defects on LCD displays. This cannot be fixed by the end user and must be sent in for service. Contact ViewSonic Customer Care to verify if your unit qualifies for warrant...

Want to know about supported picture, video and audio formats

Each product has its own list of compatible video, audio and image formats. The best way to know what file type is specifically supported by your product is to look in the user guide for your particular model.

What to do if the image shows keystone effect from the projector?

When you see below situation, please follow below instructions to adjust:   If the projector supports Auto Keystone or Vertical keystone, please try to turn on or manually adjust by referring to user guide. If possible, put the projector on the flat surface and make sure projector lens and screen are in a 90-degree angle.  

What to do if there is a shadow or double image on the projector screen?

Analog extension cables, adapters, docking stations and longer cables may be prone to generate ghosting, lines, double images, or poor focus. The improper shielding of the extension cables will cause a shadowing or ghosting effect due to mismatch of the input impedance between the video source, the video cable, and the projector. Please use th...

How to download the latest drivers for my projector

Option 1: Download from the ViewSonic Website Go to Enter the Product Name, Product series and model number. Select the driver based on the operating system of your computer. Once the file downloads, double-click to open and start the installation. If you select Save, double-click on the downl...

What to do if there is high pitched noise coming from the projector?

Please connect the projector to a different AC outlet.   Connect the projector to another computer/player.   In case above crosscheck remains the same result, please contact ViewSonic service center.

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