I forgot my password

1. Fill in your registered email here. 2. Check your mailbox and find the verification code. If you have not received the verification email, please check your "Spam" or "Trash" folders. 3. Fill in your verification code and reset your password. 4. Login with your new password.

Can I upgrade or downgrade my subscription?

At the moment, upgrading or downgrading your subscription plan online during an active subscription period is not available. However, rest assured that our dedicated support team is available to assist you with any questions or concerns you may have. Contact us today for further guidance on how to make the most out of your UNIVERSE subscription! 

Payment and subscription

UNIVERSE provides users with the option to purchase paid services, including one-time purchases and subscription-based services that are periodically renewed. Refunds for these services are only provided if required by law. You are free to cancel your paid subscriptions at any point in time, and this will prevent any future charges from the nex...

Why can’t I purchase any plan with my account?

Important to know At this time, please note that users who have created their UNIVERSE account via Google (SSO) will not be able to purchase a UNIVERSE subscription plan. However, our team is actively working to expand our payment options to provide a seamless experience for all UNIVERSE users. Stay tuned for exciting updates and new features ...

How to cancel your subscription in UNIVERSE

Important to know                                                                                                         In order to prevent being charged for an additional billing cycle, it is important to cancel your plan at least one day prior to your next payment date. If you have missed the cancellation deadline and have already been cha...

Do you provide onboard training?

While we do not currently offer in-person training, we are committed to providing you with all the resources you need to make the most out of your experience with UNIVERSE. Our comprehensive video tutorials and user manual are designed to guide you through every step of your journey with us. Explore the endless possibilities of UNIVERSE today w...

How to add students to a class in UNIVERSE Manager

Before adding students to a class, you will need to schedule the class first. If you don't know how to create one, please visit How to schedule a class in UNIVERSE Manager. 1. To add students to the class, simply log in to UNIVERSE Manager and click on the "Classroom" tab on the left menu. 2. Click on the class you'd like to edit. ...

How to schedule a class in UNIVERSE Manager

1. To schedule a class, simply log in to UNIVERSE Manager and click on the "Classroom" tab on the left menu. 2. Click "Add Class", enter all the necessary information, and click on the blue "+" icon. 3. Click "Create New Class". 4. After creating the class, you can see the new class under the "Classroom" section. ...

How to edit/delete a class in UNIVERSE Manager

Please visit How to schedule a class in UNIVERSE Manager to learn how to add new classes. 1. To edit a class, simply log in to UNIVERSE Manager and click on the "Schedule" tab on the left menu. You can see the class schedule by week or month. 2. Click on the class that you would like to edit. To edit only one class, select "This cl...

How to import users to the organization

Once you subscribe to a plan, you can start adding students and teachers to your organization. 1. Sign in to UNIVERSE's official website 2. After signing in to the official website, please click "UNIVERSE Manager", or "Manage Users" in the "Organization" section. 3. Sign in to "UNIVERSE Manager" with the same account 4. Selec...