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Why is the power supply and other equipment work, but the DVLED Display is not displaying image?

Answer: If the LED display does not work, but the power supply and other equipment checks are working, it may be caused by a firmware conflict. Please perform mandatory firmware update under this circumstance.

What is a "Customer Maintenance Notice" for dvLED displays?

Answer: The Customer Maintenance Notice is a document that should be explained to the customer on-site, immediately after dvLED installation (during or after software setup). The document contains crucial information regarding proper usage and maintenance critical to effectively extending the life cycle of the product.   Note: Full documen...

What is the System Control Box installation order of DVLED Displays?

The System Control Box installation order is the same for the Wall-mount and Floor Stand configuration. Please follow the steps in the respective order for the System Control Box installation order: Seven system control box attachment points screwed down Control box Power cables: - Running from the back of the control box? - Running from ...

Why do some DVLED products have Copper wires or Gold wires as the bonding wire? What's the difference?

Answer: Gold (Au) is used in mid- to high-end products as the bonding wire. Copper (Cu) is often used in mass-marketed products as the bonding wire. Products using Gold have a higher and more consistent product quality. Heat also dissipates less, making it more energy efficient (~10%). Since it has more stable physical properties, it relativel...

During servicing, where do I place the de-installed LED module(s) for a DVLED Display?

Answer: LED modules should be placed on a flat, anti-static, padded surface when swapping LED Modules. If there is no opening for the connectors, module should be placed bead-side down to prevent connector damage. Product Safety The following components on the LED module can be damaged if not handled well:  LED Bead damage diagram ...

How do I properly store DVLED Display LED module(s)?

LED Modules (either damaged and/or undamaged) should be stored in module boxes according to the following packaging steps when not mounted on the display. If there is a shortage of module boxes, please contact Customer Service. Please refer to the Proper LED Module Packaging SOP for full details. Solution Obtain the Module Box(s). Eac...

What are the Flight Case dimensions and weight for my dvLED Display?

Flight case dimensions and weight will vary by model. Please refer to the table below for Flight Case dimensions and weight by dvLED product: LD108-121 LD135-151 LD163-181 LD216-251 Dimensions (W x D x H) 58” x 27” x 34” (1470 x 850 x 680 mm) 71” x 30” x 34” (1800 x 850 x 745 mm) 83” x 32” x 34” (2100 x 850 x ...

How can I operate my DVLED Display?

The Direct View LED Display can be operated by either: 1) the Remote, 2) the Keyboard, 3) or RS232 For further details, please refer to this link and select the appropriate model to view the respective User Guide.

What is a Transfer Board on a DVLED Display?

The Transfer Board (also known as a Transfer Card) is an internal component that facilitates signal connections between LED modules and the cabinet. Note: Current models have largely transitioned to "3-in-1 Boards." This article is for legacy product maintenance and technical reference only. Key Functions: Signal Supplementing: Routes ...

What is "Dehumidification" service for dvLED displays?

The Dehumidification service (or Dehumidification process) can be used to protect the LED module(s) by displaying a dark screen and gradually transitioning to a lighter screen. The concept is to gradually remove humidity by slowly heating up the circuitry - since a lighter colored screen uses more power than a darker colored screen. The total p...

Direct View LED Display Support

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