What ports are required to be open in your firewall in order to run the myViewBoard ecosystem?

To properly access the myViewBoard ecosystem (including companion apps) on your network, request your IT department to open the following ports: TCP Port 443 (HTTPS): outbound UDP and TCP port 3478 bidirectional to the WebRTC server UDP Ports 50,000 – 65,535 (RTP/sRTP/RTCP) bidirectional to the WebRTC peers These ports are optional; if b...

How do I collect and show the PC's information?

Please follow below instruction to get PC information. Open myViewBoard for Windows Click "Settings menu" button Click "?" button Select url "Collect and show the PC's information"

What are the system requirements for running myViewBoard for Windows?

Here are our system requirements for myViewBoard on Windows: myViewBoard system minimum requirements Processor:  Intel Core i5 x86 CPU RAM: 8 GB OS System: Windows 10 Pro Disk Memory: SSD   For more information, see the myViewBoard wiki: https://wiki.myviewboard.com/MyViewBoard_for_Windows

Which iOS versions are supported on the myViewBoard app?

The myViewBoard app supports iOS 9.0 and newer.

Which Android versions are supported on the myViewBoard app?

The myViewBoard app supports Android 5.0 and newer

Get a myViewBoard extension update once it’s available

Normally updates happen in the background when you close and reopen your computer's browser. If you haven't closed your browser in a while, you might see a pending update. To see which updates are available follow the steps below: 1. On your computer, open Chrome. 2. At the top-right, look for the myViewBoard icon. 3. If an update is pend...

What's the requirement of network bandwidth to ensure myViewBoard functions smoothly?

The ViewBoard IFP display is based on Android and supports a "Shared" Ethernet connection between the ARM based Android TV Scaler and the x86 Windows slot-in PC, if installed.  There limitation of this is that the slot-in PC will only receive a 100M Ethernet connection even if the Android Platform is receiving 1000M (GB) Ethernet. Please u...

What to Do When Whiteboard Users Encounter a Sign-in Error.

If users encounter a “sign-in error” when trying to log in to Whiteboard, please contact the school's IT for assistance.  This mechanism is by design. myViewBoard Suite allows Entity admin users (normally the school's IT) to control Whiteboard features such as Sign-in, Auto-logout Time, Embedded Browser, etc; the school's IT can set the tem...

How do I activate myViewBoard for Android

On first run, the android app prompts the user to select the account type to activate.  For a personal account: Click Personal. Provide a myViewBoard account to activate the application. myViewBoard Name Email address to receive the activation email. Specify a Theme. Click Submit. The app may automatically close at this point....

Whiteboard update requires administrative privilege (v.2.61)

For many myViewBoard users, the Whiteboard for Windows software automatically updates monthly so the user can always have the best user experience.    In the next release (v.2.61), there will be an update to Certificate Authenticator in Whiteboard for Windows which will require the user to grant administrator privileges for the update.   Fo...