V1.75.07 – June 2024

System Statistics A feature was added to provide a comprehensive overview of the current situation with detailed information regarding the current environment. Explore and interact in two brand-new classroom spaces Experience “Synergy,” the ideal space for group work and brainstorming sessions, designed to foster communication and coope...

Why are black bars on both sides while casting from iPad?

The ViewBoard has an aspect ratio of 16:9, while the iPad's aspect ratio is different. As a result, when the iPad is displayed proportionally on the ViewBoard, black bars appear on both sides.

Why can't the streaming video be casted from Android devices?

vCastSender for Android uses screenshot mode to capture casting content and works well with most apps.  However, vCastSender cannot capture encrypted contents in third-party apps such as Amazon Prime, Netflix and YouTube streaming videos, due to copyright restrictions.

How to avoid interference between USB 3.0 and 2.4GHz wireless devices?

With the upgrade of USB versions from 2.0 to 3.0 or later, transmission efficiency has significantly improved. USB 3.0 and later versions utilize spread spectrum clocking to boost transmission rates, which generates 2.4GHz signals near the USB port. This may cause interference with wireless transmitters and Bluetooth receivers operating on the ...

Why is there latency when casting a screen from vCastSender to vCast/vCastReceiver?

It may be signal interence by other 2.4GHz wireless devices nearby if a 2.4GHz Wi-Fi is connected. For the best performance, a 5GHz Wi-Fi band is highly recommended.

Why is there no audio sharing from vCastSender for Android while casting to a ViewBoard?

Due to a privacy policy by Google (Android phone/tablet) Google only allows apps that are pre-installed on your phone/tablet to capture audio and prevents 3rd party apps from recording audio, therefore 3rd party apps can’t access the phone/tablet audio.

What devices support USB Type C video streaming on M1, M1+, M2 and X10-4K?

The USB Type-C port on your device must support DP Alt mode (DisplayPort Alternative Mode on USB-C). USB Type-C refers to the connector type, not the capability of the port itself, and please note that not all USB Type-C ports support video output (Video over USB Type-C). USB Type-C ports with any of the following symbols nearby will be...

How to Enable 180Hz Refresh Rate on my ViewSonic monitor?

To enable 180Hz refresh rate on your monitor, you need to turn on Overclocking in the monitor's On-Screen Display (OSD) Menu. After turning on Overclocking, you then can set the refresh rate to 180 Hz under your computer's “Display” settings. For example, in Windows go to Settings > System > Display >  Advanced display to set the refr...

Why do large-sized Google Slides/Doc fail to download via Magic Box in Whiteboard?

Teachers using GSuite services such as Google Slides, Google Doc, and others may fail to import large files via Magic Box in myViewBoard Whiteboard.    The limitation is a result of Google API limitations that only allow "exported PDF file(s) less than 10MB in size" to be exported successfully. If the exported file is larger than 10MB, then t...

Why can’t I play videos in the Embedded Browser? (CEF codec H.264)

The Embedded Browser was updated to support more website services; however, the Chromium Embedded Framework (CEF) has the limitation on playing video in codec H.264. This new update has affected Whiteboard users to play videos encoded in the H.264 codec. Please advise users to convert the video into Mp4 or other supported formats. This limit...