V1.75.07 – June 2024

System Statistics A feature was added to provide a comprehensive overview of the current situation with detailed information regarding the current environment. Explore and interact in two brand-new classroom spaces Experience “Synergy,” the ideal space for group work and brainstorming sessions, designed to foster communication and coope...

Why can't the streaming video be casted from Android devices?

vCastSender for Android uses screenshot mode to capture casting content and works well with most apps.  However, vCastSender cannot capture encrypted contents in third-party apps such as Amazon Prime, Netflix and YouTube streaming videos, due to copyright restrictions.

How to avoid interference between USB 3.0 and 2.4GHz wireless devices?

With the upgrade of USB versions from 2.0 to 3.0 or later, transmission efficiency has significantly improved. USB 3.0 and later versions utilize spread spectrum clocking to boost transmission rates, which generates 2.4GHz signals near the USB port. This may cause interference with wireless transmitters and Bluetooth receivers operating on the ...

Why is there no audio sharing from vCastSender for Android while casting to a ViewBoard?

Due to a privacy policy by Google (Android phone/tablet) Google only allows apps that are pre-installed on your phone/tablet to capture audio and prevents 3rd party apps from recording audio, therefore 3rd party apps can’t access the phone/tablet audio.

What devices support USB Type C video streaming on M1, M1+, M2 and X10-4K?

The USB Type-C port on your device must support DP Alt mode (DisplayPort Alternative Mode on USB-C). USB Type-C refers to the connector type, not the capability of the port itself, and please note that not all USB Type-C ports support video output (Video over USB Type-C). USB Type-C ports with any of the following symbols nearby will be...

How to Enable 180Hz Refresh Rate on my ViewSonic monitor?

To enable 180Hz refresh rate on your monitor, you need to turn on Overclocking in the monitor's On-Screen Display (OSD) Menu. After turning on Overclocking, you then can set the refresh rate to 180 Hz under your computer's “Display” settings. For example, in Windows go to Settings > System > Display >  Advanced display to set the refr...

Why do large-sized Google Slides/Doc fail to download via Magic Box in Whiteboard?

Teachers using GSuite services such as Google Slides, Google Doc, and others may fail to import large files via Magic Box in myViewBoard Whiteboard.    The limitation is a result of Google API limitations that only allow "exported PDF file(s) less than 10MB in size" to be exported successfully. If the exported file is larger than 10MB, then t...

How to fix the 'Import Error' when importing docx files into Whiteboard

When users encounter 'Import Error', please adjust 'Views mode' in Windows Microsoft Word app in the steps below. First change to 'Print Layout' and close the app to fix this issue. Error message:     If Word opens in a different view, such as 'Webview' or 'Read Mode', switch to 'Print Layout' view. This can typically be done by goin...

What should I do if there's a touch issue when using the VB-PEN-007 (AirPen) on an IFP32/50/52/62/70 series ViewBoard?

If the mouse movement isn't smooth or the lines you draw aren't smooth with the VB-PEN-007 (AirPen) on a ViewBoard IFP32/50/52/62/70 series, updating the VB-PEN-007 (AirPen) firmware might fix the problem.   Before Updating Before using the Firmware Update Tool, please prepare the following: ·       Computer with Windows 7/10/11. ·       V...

V1.74.9 – November 2023

Instant Class Access at Your Fingertips for Effortless Joining and Timely Reminders Effortlessly access classes upon login and preview your upcoming schedule. With class reminders and a convenient quick join button, stay reliably on schedule, ensuring maximum engagement and participation in every session. Quick Join and View Upcoming Sc...