Why is there latency when casting a screen from vCastSender to vCast/vCastReceiver?

It may be signal interence by other 2.4GHz wireless devices nearby if a 2.4GHz Wi-Fi is connected. For the best performance, a 5GHz Wi-Fi band is highly recommended.

Why is there no audio sharing from vCastSender for Android while casting to a ViewBoard?

Due to a privacy policy by Google (Android phone/tablet) Google only allows apps that are pre-installed on your phone/tablet to capture audio and prevents 3rd party apps from recording audio, therefore 3rd party apps can’t access the phone/tablet audio.

What devices support USB Type C video streaming on M1, M1+, M2 and X10-4K?

The USB Type-C port on your device must support DP Alt mode (DisplayPort Alternative Mode on USB-C). USB Type-C refers to the connector type, not the capability of the port itself, and please note that not all USB Type-C ports support video output (Video over USB Type-C). USB Type-C ports with any of the following symbols nearby will be...

How to adjust the image size on a projector?

  The projector's image size is determined by the distance between the projector itself and the screen.   You can adjust the screen size by repositioning the projector, the image size and the distance needed will be shown in the projector user's manual.   Some projectors also come with a zoom ring for the finer adjustment.

How to Enable 180Hz Refresh Rate on my ViewSonic monitor?

To enable 180Hz refresh rate on your monitor, you need to turn on Overclocking in the monitor's On-Screen Display (OSD) Menu. After turning on Overclocking, you then can set the refresh rate to 180 Hz under your computer's “Display” settings. For example, in Windows go to Settings > System > Display >  Advanced display to set the refr...

Why can’t I play videos in the Embedded Browser? (CEF codec H.264)

The Embedded Browser was updated to support more website services; however, the Chromium Embedded Framework (CEF) has the limitation on playing video in codec H.264. This new update has affected Whiteboard users to play videos encoded in the H.264 codec. Please advise users to convert the video into Mp4 or other supported formats. This limit...

Which iOS versions are supported on the myViewBoard app?

The myViewBoard app supports iOS 9.0 and newer.

What should I do if there's a touch issue when using the VB-PEN-007 (AirPen) on an IFP32/50/52/62/70 series ViewBoard?

If the mouse movement isn't smooth or the lines you draw aren't smooth with the VB-PEN-007 (AirPen) on a ViewBoard IFP32/50/52/62/70 series, updating the VB-PEN-007 (AirPen) firmware might fix the problem.   Before Updating Before using the Firmware Update Tool, please prepare the following: ·       Computer with Windows 7/10/11. ·       V...

Why am I unable to do wireless casting from my laptop via PJ-WPD-700?

For wireless casting via PJ-WPD-700, it's necessary to connect to an USB-C port of laptop/desktop which supports DP Alt mode (DisplayPort Alternative Mode on USB-C). USB Type C refers to the connector type, but not the capability of the port itself. Also, not all USB Type C ports support video output (Video over USB Type C). USB-C ports...

V1.74.9 – November 2023

Instant Class Access at Your Fingertips for Effortless Joining and Timely Reminders Effortlessly access classes upon login and preview your upcoming schedule. With class reminders and a convenient quick join button, stay reliably on schedule, ensuring maximum engagement and participation in every session. Quick Join and View Upcoming Sc...