“Video unavailable” - How to play video from the Youtube widget

When YouTube content is protected by the content creator, the YouTube widget will show “Video unavailable” and the video will not play.  YouTube is a third-party service so the content policy cannot be changed by the myViewBoard Suite.   However, there are two alternative options: ·       Use the Embedded Browser to search for a YouTube ...

Turn off Scribble in iOS settings to enhance Apple Pencil performance in Whiteboard (iPad)

To enhance the performance of the Apple Pencil when writing in myViewBoard Whiteboard: 1. On your iOS device, go to: Settings > Apple Pencil > Scribble. 2. Disable Scribble.

Why can't I use EMP-022 digitizer pen with PF0730-I0WW in Windows?

To use EMP-022 with PF0730-I0WW, please follow below instructions to update firmware for EMP-022. 1. Please install the latest Pen Manager Driver for Windows first  2. Please click"Firmware download for using EMP-022 digitizer pen (Windows)" download FW file "WoodpadFWUpdate_V0111.zip".  3. Click to open "WoodpadFWUpdate_V0111.zip...

Why can't I use EMP-022 digitizer pen with PF0730-I0WW in MacOS?

Please follow below instructions to update firmware for EMP-022. 1. Please install the latest Pen Manager Driver for MacOS first. (1) Uninstall existing Pen Manager Driver for macOS (2) Reboot (3) Install latest Pen Manager Driver for macOS (4) Reboot (5) Open “Security & Privacy” > “Accessibility” > enable “DigitizerDriver”(If It’s alread...

How do I install ViewSonic Pen Manager for macOS?

Please follow below instructions to install ViewSonic Pen Manager for macOS. 1. Uninstall existing Pen Manager Driver for macOS 2. Reboot 3. Install latest Pen Manager Driver for macOS 4. Reboot 5. Open “Security & Privacy” > “Accessibility” > enable “DigitizerDriver”(If It’s already enabled, please disable & enable it again) 6. Open “S...

Verify domain name using TXT with my Internet domain service provider

To verify your school or company domain from the web service (e.g., Azure) with your Internet domain service provider: Sign in to your web service provider (e.g., Azure portal) and find verify domain name. Click on TXT. Go to your Internet domain service provider (e.g., Godaddy.com, Gandi.net) and log in using your Admin/Root acc...

End User License Agreement for UNIVERSE by ViewSonic Software

Copyright © 2021-2022 ViewSonic Corporation. All rights reserved. Last updated on November 03, 2022 This End User License Agreement (“EULA”) is between you and ViewSonic Corporation (“ViewSonic”). It is applied to the UNIVERSE by ViewSonic software, and the related documentations licensed by ViewSonic and its licensor(s) and provided by ViewSo...

Privacy Policy

Introduction This privacy policy is for this website [https://universe.viewsonic.io] and is intended to inform users of the use of their personal information and their privacy rights. Please note that references to the EU General Data Protection Regulation (GDPR) in the jurisdiction of the United Kingdom (UK) are instead references to the Uni...

PDF files downloaded from Google Slides might show blank pages in Whiteboard for Windows

Some pages might be blank when Whiteboard for Windows users import PDF files downloaded directly from Google Slides.   The root cause is unsupported fonts in the Universal Windows Platform (UWP) provided by the Windows system.  Currently, it is a limitation because our Whiteboard for Windows uses the PDF reader libraries listed belo...

Does myViewBoard Whiteboard for Windows support multiple boards?

For now, it is a limitation. Our Whiteboard series does NOT support opening multiple files, alternating tabs, nor multiple log-ins.   Many myViewBoard users hope to utilize different tabs so they can easily switch between different lesson plans, and we hear you. Stay tuned for more myViewBoard Suite features that will continue to amaze you...