Service

Our Service program revolves around providing excellent customer service to promote sustainability throughout our product life-cycles. Our dedicated customer service team, equipped with well-trained staff, is available to assist customers through their preferred communication channels, including phone, email, and social media. We are committed to delivering prompt and helpful responses to customer inquiries, ensuring a positive experience and addressing any questions or concerns regarding our products and sustainability initiatives.

Repairability

To promote longer product lifecycles and reduce electronic waste, we prioritize convenient maintenance and repair options for our customers. This involves designing products with easily replaceable components, partnering with electronic repair and refurbishment specialists, and offering extended warranty periods. We ensure availability of spare parts for 10 years from when ViewSonic last distributed the product for sale, providing easy access to components needed for repairs. Through these initiatives, we empower our customers to make sustainable choices.

Contact us to request free of charge critical replaceable components information, including the instructions for disassembly and assembly.

Spare Parts are available to order via our Spare Store and/or via Contact us.

User Guide, Technical Documents, DRIVER & SOFTWARE are available to download for at least 10 years from when ViewSonic last distributed the product for sale via Download Center.

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Extended Warranty

We extend product life by ensuring our products are durable and repairable. Our Displays and Projectors come with a minimum of 5 years of supported product lifetime, including free warranty coverage and an option to purchase an extended warranty. To check your product’s warranty coverage, please visit our Check Warranty page. Make sure your product Serial Number (S/N) and Purchase Invoice are valid. To purchase an extended warranty, please contact your seller directly or email vseasp@viewsonic.com with your product Serial Number (S/N) and Purchase Invoice. Please note that extended warranties must be purchased within 90 days of the invoice date.

Note: TCO Product warranties: For all ViewSonic displays certified with TCO Certified generation 10: We offer at least 2 years of warranty included free of charge, plus additional years of extended warranty, so the total warranty can be at least 5 years. An extended warranty is possible to purchase together with the product, for the maximum cost of 15% of MSRP per year.

End-of-Life (EOL) & End-of-Service (EOS) Policy

Aligned with EU Sustainable Product Ecodesign Regulation (EU) 2019/2021

End-of-Life (EOL): The date when a product is permanently removed from active sales.
End-of-Service (EOS): The date when technical support, repairs, and updates are discontinued.

Product Sales	Warranty Support	Technical Support	Software Update	Spare Part Supply
Active	YES	YES	YES	YES
End-of-Life	YES	YES	EOL+1 Year	YES
End-of-Service	NO	EOL+10 Years	NO	EOL+10 Years

24/7 Support for a Greener Future

We are excited to introduce Finchy, our 24/7 chatbot support service. We are dedicated to empowering you to make the most out of your experience with us, and Finchy is one of the ways we strive to achieve that goal. Designed to provide superior customer support, Finchy is available round the clock to assist you, whether you need troubleshooting guidance, access to product manuals, or environmental information related to our products. With a comprehensive range of resources and support options, Finchy ensures that you receive the support you need to get the most out of your ViewSonic products.