Soporte

Nuestro programa de servicio gira en torno a la prestación de un excelente servicio de atención al cliente para promover la sostenibilidad a lo largo de todo el ciclo de vida de nuestros productos. Nuestro dedicado equipo de atención al cliente, dotado de personal bien formado, está disponible para ayudar a los clientes a través de sus canales de comunicación preferidos, incluidos el teléfono, el correo electrónico y las redes sociales. Nos comprometemos a ofrecer respuestas rápidas y útiles a las consultas de los clientes, garantizando una experiencia positiva y respondiendo a cualquier pregunta o duda sobre nuestros productos e iniciativas de sostenibilidad.

Reparabilidad

To promote longer product lifecycles and reduce electronic waste, we prioritize convenient maintenance and repair options for our customers. This involves designing products with easily replaceable components, partnering with electronic repair and refurbishment specialists, and offering extended warranty periods. We ensure availability of spare parts for 10 years from when ViewSonic last distributed the product for sale, providing easy access to components needed for repairs. Through these initiatives, we empower our customers to make sustainable choices.

Contact us to request free of charge critical replaceable components information, including the instructions for disassembly and assembly.

Spare Parts are available to order via our Spare Store and/or via Contact us.

User Guide, Technical Documents, DRIVER & SOFTWARE are available to download for at least 10 years from when ViewSonic last distributed the product for sale via Download Center.

Más información

Extended Warranty

We extend product life by ensuring our products are durable and repairable. Our Displays and Projectors come with a minimum of 5 years of supported product lifetime, including free warranty coverage and an option to purchase an extended warranty. To check your product’s warranty coverage, please visit our Check Warranty page. Make sure your product Serial Number (S/N) and Purchase Invoice are valid. To purchase an extended warranty, please contact your seller directly or email vseasp@viewsonic.com with your product Serial Number (S/N) and Purchase Invoice. Please note that extended warranties must be purchased within 90 days of the invoice date.

Note: TCO Product warranties: For all ViewSonic displays certified with TCO Certified generation 10: We offer at least 2 years of warranty included free of charge, plus additional years of extended warranty, so the total warranty can be at least 5 years. An extended warranty is possible to purchase together with the product, for the maximum cost of 15% of MSRP per year.

End-of-Life (EOL) & End-of-Service (EOS) Policy

Aligned with EU Sustainable Product Ecodesign Regulation (EU) 2019/2021

End-of-Life (EOL): The date when a product is permanently removed from active sales.
End-of-Service (EOS): The date when technical support, repairs, and updates are discontinued.

Product Sales	Warranty Support	Technical Support	Software Update	Spare Part Supply
Active	YES	YES	YES	YES
End-of-Life	YES	YES	EOL+1 Year	YES
End-of-Service	NO	EOL+10 Years	NO	EOL+10 Years

Asistencia 24/7 para un futuro más verde

Estamos encantados de presentar Finchy, nuestro servicio de asistencia 24/7 chatbot. Nos dedicamos a capacitarlo para sacar el máximo provecho de tu experiencia con nosotros, y Finchy es una de las formas en que nos esforzamos por lograr ese objetivo. Diseñado para ofrecer una atención al cliente de calidad superior, Finchy está disponible las veinticuatro horas del día para ayudarte, tanto si necesitas orientación para solucionar problemas, como acceso a manuales de productos o información medioambiental relacionada con nuestros productos. Con una amplia gama de recursos y opciones de asistencia, Finch garantiza que recibirás la ayuda que necesitas para sacar el máximo partido a tus productos ViewSonic.