How to install and launch UNIVERSE

This article will show you how to install UNIVERSE application and launch it step by step. 1. Select your platform of choice and download UNIVERSE  Windows 64 bit For Android users, we only support Chromebook.  For iOS users, we only support iPad. 2. Launch UNIVERSE by clicking on the downloaded file, "UNIVERSE_Launcher"...

How to create a collaborative space

Within the space, there are various boards available for teachers and students to share their work or any relevant information. To project their content onto a board, users simply need to approach it and press the "E" key. This feature enables all users to view the content simultaneously, facilitating discussion and promoting engagement and col...

How to create a classroom

1. Log into your account in UNIVERSE  If you do not have an account, you can click here to register for a trial account for 30 days. 2. Click on the house icon in the sidebar located in the top right corner  If you are not able to see the sidebar, please press "Tab" on your keyboard. 3. Click "Create Space"  From here, you ca...

How to create an account

You can directly go to this page to sign up for a new account. 1. Fill in your information  After filling in all the information, the system will automatically send a verification email to your registered email. 2. Verify your email address Sign in to your email, look for the verification email in your inbox, and click "Verify" in ...

Android mobile phones are unable to mirror cast via Google Home App.

Recently we've noticed an incompatibility issue between some ViewSonic smart projectors and Google Home App with the latest update. Some users might not see ViewSonic projectors on the device list when trying to mirror cast their Android mobile phone to ViewSonic projectors via Google Home App.  We are aware of this issue and currently workin...

Why does the default Originals background fail to apply to the canvas?

If the default background cannot be seen on Whiteboard for Android, the app needs to be updated to version 2.14.6 or above.   It should be noted that users who are not using the latest version will be unable to see the default Originals background after the user logs in. Other default background choices, Cloud Drive and Preinstalled, will fu...

How can Google users turn on "less-secure app" for SSO sign in?

When attempting to sign in using the “Sign in with Google” option, users may receive the error, “Couldn’t sign you in, the Browser or App May Not Be Secure”. One workaround to allow users to sign in with a Google account is to turn on less-secure app access in your Google Security Settings. Note: If this option is not available, you...

Why can't Google Users Sign in via the Embedded Browser in Whiteboard for Windows?

Google made a change that requires you to have a compatible browser installed to complete your account addition. myViewBoard Whiteboard uses WebViews to help display web content in our app; however, Google no longer allows embedded WebViews as of September 30, 2021.   As users try to sign in to Google from the Embedded Browser (or widget)...

How to run the “Reversed Device Control” function of vCastSender for Android?

Please update ViewBoard’s vCastReceiver to v2.4.425, Eairplay to v10.4.24, vCastSender for Android to v2.4.505. After connecting to the ViewBoard’s vCastReceiver with vCastSender for Android, please tap the upper left Setting icon to enable the “Reversed Device Control” setting.    Note: If an Android “Permissions” issue is encountered, plea...

Install log error: "Failed due to insufficient privileges"

Issue: "Error Code: 1925" and "Error Code: 1603" When you're installing UNIVERSE, the following error appears in your UNIVERSE installer log file: ERROR: 1925 – Failed due to insufficient privileges This error means the Windows account you are using does not have administrator privileges.  To run the UNIVERSE installer, log in wit...