Should I choose “Agree” when 1st time casting from vCastSender on a MacOS to IFP?

When 1st time casting from vCastSender to IFP, MacOS will pop-up a message to ask for audio authorization for "vCastSender". Please choose “Agree” or there will be no sound when casting.   To manually allow access, go to: 1. System Preferences > Security & Privacy. 2. Select the Privacy panel. 3. Ensure that "vCastSender" is checked under ...

Why might there be latency when Chromecast is casting?

Google Chromecast requires a bandwidth rate of 4 Mbps per user typically.  For HD video streaming, greater than 5 Mbps is required. 

Why can't I use iPhone/iPad Airplay to mirror to the ViewBoard screen?

Please make sure the Device is on the same sub-network as Apple Airplay can only support the same sub-network, if you cannot see the device name, (Cast-XXXX), you are on a separate Wi-Fi sub-network.

What to do when there is touch inaccuracy of the TD monitor under Windows 10?

Please do touch calibrate follow below steps:   1. Move your mouse cursor to the bottom left of the screen. Right mouse click the Windows icon, then left mouse click “Run”.     2. Key in or copy:  shell:::{80F3F1D5-FECA-45F3-BC32-752C152E456E}  and select "OK".     3. The Tablet PC Settings will show up as below. You can select TD m...

What to do when the IFP firmware update process failed and cannot enter the system?

1. Find your product's model number and visit ViewSonic's website to download the firmware. 2. Save the *.zip file to a local disk. 3. Extract the firmware files to a USB drive. a. For Gen. 1 units (IFPxx50), extract 'upgrade_510’ folder to the root of your USB drive (FAT32).  b. For Gen. 2 units (IFPxx50-2/IFP50-2 EP), extract ‘upgrade_5...

What is the USB Type-C specification and video streaming compatible device by IFP6570 and IFP8670?

ViewSonic’s IFP6570 and IFP8670 USB Type-C port supports the below specifications: 1. DP alt mode: supported with DP1.4 (4K@60hz) 2. Power delivery specification: 60W (5V3A、9V3A、12V3A、15V3A、20V3A) 3. USB data transfer rate specification: USB 2.0 (480 Mbps) Note: USB Type-C refers to the connector type, not the capability of...

What to do if I want to power on IFP50 by RS232 LAN command?

1. You need to switch the Standby Mode to "Sleep" On IFP50. Please refer to this FAQ if you can not switch to this mode. 2. You can now use RS232 LAN command to power On/Off the IFP50 series.

What network port shall be opened for Signage Manager and media player such as NMP-302W?

Signage Manager communicates with media players through local area network (LAN). Please make sure below ports are opened & not blocked. Port TCP UDP Description 80 TCP Hypertext Transfer Protocol (HTTP), main communication port with legacy players (e.g. NMP-302w, NMP580-W, EP1031, EP1032, EP1042T, CDM4300R, CDM4900R,...

What are the communication settings to control IFP via RS232 and LAN commands?

RS232 Communication Setting  - Baud Rate Select: 9600bps (fixed) - Data bits: 8 bits (fixed) - Parity: None (fixed) - Stop Bits: 1(fixed)   LAN Communication Setting - Type: Ethernet  - Protocol: TCP/IP - Port: 5000 (fixed) - Cross subnet: No - Logon Credentials: No

Why can't the VX3258-PC-MHD output more than 60Hz when connected to PS5?

Please check if the game Performance Mode in PS5 is enabled. In PS5: Setting > Save Data and Game/App Settings > Game Presets   If the above does not help, please refer to the official PS5 troubleshooting guide: https://www.playstation.com/en-us/support/hardware/ps5-4k-resolution-guide/