Want to know about supported picture, video and audio formats

Each product has its own list of compatible video, audio and image formats. The best way to know what file type is specifically supported by your product is to look in the user guide for your particular model.

There is a pixel stuck on or off

Stuck or twinkling pixels on the projected image may be due to a defective DMD chip. These pixels can show up as bright, dark or twinkling points. They look similar to pixel defects on LCD displays. This cannot be fixed by the end user and must be sent in for service. Contact ViewSonic Customer Care to verify if your unit qualifies for warrant...

The image is out of focus

Make sure that you have set it to its native resolution. Check the user guide to determine what the native resolution of the display is and set it to the native resolution if  the video source that is being used can support it. Digital signals (HDMI, DisplayPort) normally produce sharper images. If you are using a VGA or analog signal try to s...

Android mobile phones are unable to mirror cast via Google Home App.

Recently we've noticed an incompatibility issue between some ViewSonic smart projectors and Google Home App with the latest update. Some users might not see ViewSonic projectors on the device list when trying to mirror cast their Android mobile phone to ViewSonic projectors via Google Home App.  We are aware of this issue and currently workin...

Why does my projector automatically shut down during use?

Auto-shutdown is typically triggered by overheating protection. Ensure proper ventilation, clean the dust filters, and enable "High Altitude Mode" if necessary. Check LED Indicators: If the Temp light is red or flashing after shutdown, the projector has overheated. Improve Airflow: Keep at least 50cm of clear space around intake an...

Where can I find the ViewSonic Projector Distance Calculator and how to use it?

Use the official ViewSonic Projector Distance Calculator to accurately plan your installation by calculating the throw distance and screen size. Navigate to the official website. Distance Calculator - Projectors - Products - ViewSonic Global Select your specific [Projector Model] from the database. Choose your calculation method: ...

Why the image is pixelated from my projector?

Usually this is related to unmatched output resolution setting and content.  For example, setting 720P resolution output to a 4K projector or playing a 720P video on a 4K projector in full screen would cause pixelated.   Please make sure to set recommended resolution by referring to this FAQ.

Why a black border on the top/bottom or sides of the image from the projector?

Please check below:   1.Plesae refer to the user guide and adjust Aspect ratio with example below.   2. It could be the format of the movie since not all movies are formatted in 16:9. Some are formatted wider than 16:9 which will create black borders on the top and bottom of the screen.

What to do if the image is too dim from the projector?

1.Please increase the Contrast and Brightness in OSD menu.   2.Check the light source level and make sure it’s on Full or Normal.   3.Turn off or reduce environmental luminance where the projector is in use.

Why is my projector fan making an unusual noise?

Most fan noise issues are related to settings or ventilation. Check the High Altitude Mode and ensure the vents are clear before considering repair. Troubleshooting Steps: Verify Device Specs: If you own a fanless portable model and hear strange noises, contact support immediately as there are no moving parts intended to make sound....