How do I calibrate overall brightness on my DVLED Display?

After replacement of a particular LED module, brightness may be slightly different than that of other modules. At this point, manual calibration is required. In order to troubleshoot this problem, the following procedure can be followed: Solution Step 1: Use the USB B-to-A cable to connect the display to the computer. Step 2: A...

What is the Bracket installation order of the DVLED Floor Stand configuration?

The Bracket installation order varies from the Wall-mount configuration. Please follow the steps in the respective order for the Floor Stand configuration: Bottom cross beam installed to the left and right supports. Top cross beam installed to the left and right supports. Original mounting bracket removed from the top and reattached to the ...

How do I install a DVLED display with a Floor Stand configuration?

Please refer to this link before beginning any Direct View LED Display installs. Solution Step 1: Install the Floor Stand Step 2: Install the System Control Box onto the Floor Stand Step 3: Install the Cabinets onto the Floor Stand, connect the System Control Box to the Cabinets Step 4: Install the LED Modules onto the Cabin...

Why is the power supply and other equipment work, but the DVLED Display is not displaying image?

Answer: If the LED display does not work, but the power supply and other equipment checks are working, it may be caused by a firmware conflict. Please perform mandatory firmware update under this circumstance.

How can I operate my DVLED Display?

The Direct View LED Display can be operated by either: 1) the Remote, 2) the Keyboard, 3) or RS232 For further details, please refer to this link and select the appropriate model to view the respective User Guide.

What does pressing "Blank" do on a DVLED Display, and how does it differ from "Standby mode"?

Answer: Blank can quickly switch between a black screen and the input screen. This feature simply displays a blank screen and does not turn off the system controls. Similarly, "Hibernate" Standby mode powers off the screen only but still has minor power utilization for temporary memory purposes. In complete contrast, "Sleep" Standby mode po...

After DVLED installation, how do I ensure consistent LED brightness?

Solution After replacing the LED module, you may find that the overall or edge brightness of the replaced module is different from other modules. Please adjust it according to the following debugging processes (click to view): Overall Brightness Edge Brightness

Why is RS232 not properly working on my DVLED Display?

Solution This may be an issue related to the settings.  Please check the RS232 settings when you encounter this issue: Also, check the RS232 pin definition: Note: RS232 does not need crossover If the user cannot use RS232 or Crestron to remotely turn on the power, refer: "Why can't RS232 be used to Power on/off the dv...

I'm a DVLED installer, what do I need to do after installation?

Solution Step 1: Turned on power to ensure all modules of the LED display are working properly. Used Vacuum Suction Tool to remove and reinstall any required LED modules Step 2: Dehumidification Maintenance Step 3: “Customer Maintenance Notice” explained to customer onsite. User reminded how to turn on/off the display (partition power)...

How do I update my DVLED Display's firmware?

Solution The LED display motherboard firmware can be set to update automatically or manually. To set to automatically update, please refer to "How do I set the DVLED Display to automatically update firmware?" If you don’t want to update automatically, you can also manually update via OTA or USB. The steps to manually update firmware can be...