LED MonitorSupport - ViewSonic New Zealand

What ViewSonic monitors can support Auto Pivot function?

As of Dec. 8 2020, below VP models support Auto Pivot function. VP2458, VP2468, VP2468a, VP2768, VP2768a, VP2785-4K VP2768-4K, VP2785-2K, VP2771, VP2775, VP3268-4K. Please refer to below steps to enable the function. 1.Download and install vDisplay Manager. 2.Follow UG for connection and setting. 3.Enable DDC/CI in monitor OSD to...

How to enable the input source auto detect function?

Please open the OSD menu and navigate into “Input Select”. Then, select Auto-Detect and make sure it is set to ON.

How to disable Auto Pivot function under Windows 10?

You can set the Orientation setting to Landscape/CW90°/CCW90° or disable the “Auto Pivot” application.

Why can’t my monitor automatically detect a source?

The "Auto Detect" feature is disabled by default on many models. You must manually enable it within the OSD menu to allow the monitor to switch between active ports automatically. Step-by-Step Instructions: Press the physical button to call up the OSD Main Menu. Navigate to the [Input Select] section. Locate [Auto Detect] at the bo...

How to check the monitor’s current firmware version?

There are 2 ways: 1.On Monitor, please navigate to OSD -> Setup Menu -> Information, where you will see your current firmware version. **For VP2468 versions M001 and M002, this function is not supported. If the firmware version is not present in the Information page, please update to version M010 or later. 2. On PC/Laptop, you ...

Do the VP2468’s USB ports support Apple device power charging?

The 4 USB ports support 5V 900mA Apple device power charging. The fourth downstream USB port can support device charging while the display is on “standby mode”, but all other ports will only charge devices while the display is “on”. As of Dec. 11 2020, VP models support standby model with charging function via 2.1A USB port of monito...

How do I enable 4K resolution with a 60Hz refresh rate via USB Type-C?

To enable 4K at 60Hz over USB, go into the OSD Setup Menu -> Select ‘"SB 3.1" -> Select "Turn Off". * Using USB Type-C to display 4K resolution at a refresh rate of 60Hz requires you to turn off USB 3.1. ** Current only the following VP monitors support 4K at 60Hz via USB Type-C: - VP2785-4K - VP3881

How to Download and Enable the Auto Pivot Feature?

The Auto Pivot feature is now integrated into the ColorPro Display Manager software; there is no longer a standalone download for Auto Pivot. Steps: Visit the [ColorPro Software Download page]. ColorPro Software Download | ViewSonic or by clicking here. Download and install ColorPro Display Manager for your specific OS (Windows or M...

Why is the auto-pivot function not able to detect my monitor’s orientation?

Auto-Pivot requires DDC/CI enabled, OSD Pivot set to Auto, and the dedicated software running in the background. Troubleshooting Steps: Configure Monitor OSD Settings: Open the [Setup Menu]. Ensure [DDC/CI] is toggled to [On]. Set [OSD Pivot] to [Auto]. Enable Control Software: Ensure vDisplay Mana...

Why is my monitor not detected by the Firmware Update Tool?

Please make sure to use “FW_Update_Tool_v1.08”. Please follow the step by step instructions below to resolve the problem. When the program is initialized, the error message shown below will appear. A Windows error message might also pop up few seconds later. Please close the program and the error messages, then follow the in...