ProjectorSupport - ViewSonic New Zealand

How to fix the keystone effect (distorted image) on a projector?

Ensure the projector is level and perpendicular to the screen, then use the built-in "Keystone" settings to square the image. When you see below situation, please follow below instructions to adjust: Physical Alignment: Place the projector on a flat surface. Ensure the lens is at a 90-degree angle relative to the center of...

Why does my projector turn on and then suddenly shut off?

Automatic shutdown is usually triggered by overheating protection, power-saving settings, or lamp compatibility issues. Check the LED indicator lights for diagnostic clues. Troubleshooting Steps: Check LED Indicators: Temp Light (Red): Indicates overheating. Ensure vents are clear and fans are running. Let the unit cool for 30 minute...

Why is my projector fan making an unusual noise?

Most fan noise issues are related to settings or ventilation. Check the High Altitude Mode and ensure the vents are clear before considering repair. Troubleshooting Steps: Verify Device Specs: If you own a fanless portable model and hear strange noises, contact support immediately as there are no moving parts intended to make sound....

How to Install the PS750 Series All-in-One Interactive Projector?

Install the wall mount using the template, mount the projector for alignment, and set up the Laser Curtain module for interactive touch capabilities. Step-by-Step Instructions: Wall Layout: Use the included [Installation Template] to mark the drilling holes on the wall. Ensure the center line matches your projection surface's center. ...

What is the duration of Security Update Support for ViewSonic Consumer Projectors?

ViewSonic will offer security update support to the following consumer projector products in compliance with the UK’s Consumer Connectable Product Security Regime and the Australian Cyber Security Act 2024 until the dates specified below. Product End of Support PX749-4K/ VS19349/ CPB414K/ HC4K41/ T4K41/ K414K/ V414K/ PX749-4KE/ PX74...

What devices support USB Type C video streaming on M1, M1+, M2 and X10-4K?

The USB Type-C port on your device must support DP Alt mode (DisplayPort Alternative Mode on USB-C). USB Type-C refers to the connector type, not the capability of the port itself, and please note that not all USB Type-C ports support video output (Video over USB Type-C). USB Type-C ports with any of the following symbols nearby will be...

Why am I unable to do wireless casting from my laptop via PJ-WPD-700?

For wireless casting via PJ-WPD-700, it's necessary to connect to an USB-C port of laptop/desktop which supports DP Alt mode (DisplayPort Alternative Mode on USB-C). USB Type C refers to the connector type, but not the capability of the port itself. Also, not all USB Type C ports support video output (Video over USB Type C). USB-C ports...

How to wirelessly mirror mobile phone/tablet screen to a smart projector?

Please follow below steps: Connect your device and projector to the same Wi-Fi network. 2. On projector, go to Home > Screen Mirroring, there is projector's device name shown at the upper right location. (e.g. "ViewSonic PJ-XXXX") 3.On your phone/tablet, do the following: iOS: Access...

Android mobile phones are unable to mirror cast via Google Home App.

Recently we've noticed an incompatibility issue between some ViewSonic smart projectors and Google Home App with the latest update. Some users might not see ViewSonic projectors on the device list when trying to mirror cast their Android mobile phone to ViewSonic projectors via Google Home App. We are aware of this issue and currently workin...

Why is Netflix freezing after updating?

If Netflix is freezing after updating the application, please follow the steps below: Please make sure your Netflix application is downloaded from the ViewSonic application store. If a message appears in the Netflix application asking you to update, please press Cancel. If you have updated the Netflix application, please uninstall...