Why does my iPhone iOS 16.2 not work with wirelessly cast on smart projectors?

Some users may experience only a black screen being projected when trying to wirelessly cast from an iPhone with iOS 16.2 on a smart projector.   If this happens, please turn on and connect the projector to the Internet and wait for the projector to automatically connect to the ViewSonic server and update. Note: Please wait at least 30 minu...

Why do I see Error 10500 when adding users via CSV import?

As an IT admin, when adding or updating user lists through CSV import, please ensure to: ·       Download the template first. ·       Use Microsoft Excel to edit and save the file for import.   It is important to refrain from using Google Sheets to edit and generate the CSV, as this file format may result in Error 10500.  If the C...

Why can't I save/update files in Google Drive (Android 11)?

Whiteboard for Android users on Android 11 may experience an issue where they are unable to "SAVE" new updates to an existing file in Google Drive. We recommend that users on Android 11 devices using Google Drive integration save their new edits by:     1. Choosing "Save As" and creating a new file.     2. Saving the new updates to th...

Why Whiteboard File Explorer is missing document/download folders on Windows 11 22H2?

Windows users, updated to the latest Windows 11 22H2, may see that the File Explorer has changed - separating Access and Drives.   For myViewBoard users, this causes an issue with the File Explorer when saving to local drives. myViewBoard development teams are currently working on a solution to fix this issue.   Alternatively, users can ac...

Why don’t all font families support bold and italics?

myViewBoard Whiteboard for Windows text feature allows users to underline text and change font size and color for all font famlies.    Currently, the following font families do not support bold:      ·   Arial Rounded MT       ·   Britannic       ·   Brush Script MT       ·   Cooper       ·   Gill Sans       ·   Harlow Solid      · ...

How to update myViewBoard Whiteboard (iOS and macOS)

For iOS users to update myViewBoard Whiteboard, please check for the latest version from the App Store and update the app from the App Store directly.   1.    Open the App Store on the iPad and tap the Account icon in the upper-right corner.  2.    Scroll down or search for the application – "myViewBoard Whiteboard”. 3.    Tap UPDATE. ...

How to fix touch issues when connected by HDMI and USB Touch cables?

For users who connect PC devices to the ViewBoard with HDMI and USB Touch cables, it is advised to plug in the cables first, then start our myViewBoard Whiteboard for Windows application.   The computer needs to enable touch drivers to receive feedback and use features (such as "use finger to move canvas") in different ViewBoard settings....

How to change default setting of Three-Finger Touch Gesture on Windows 11?

The Windows 11 system has three-finger/four-finger gesture enabled by default.   To change the default touch gesture settings on your Windows 11 Slot-in PC, please do the following:       1. Select Start > Settings > Bluetooth & devices > Touch.  2. Select Three- and four-finger touch gestures > Off.

iOS users using Companion app to "Throw" cannot see the image/video in Whiteboard for Windows

When iOS users throw a photo or video using our Companion app to Whiteboard for Windows, sometimes the photo/video cannot be shared because the computer may not have the necessary software installed to decode the file format created by the iOS device (e.g., HEIF/HEVC format).   To see photos/videos taken with iOS devices, please change the ca...

Why I cannot see Participate Mode?

Participate Mode is a feature in Whiteboard for Windows, which requires: ·       Windows OS build version 1903 or later ·       Whiteboard version 2.41.5.0 or later     To check the Windows OS build version, go to: Settings > System > About. To check the Whiteboard for Windows version: 1.         Open Whiteboard for Windows. 2.   ...