Android mobile phones are unable to mirror cast via Google Home App.

Recently we've noticed an incompatibility issue between some ViewSonic smart projectors and Google Home App with the latest update. Some users might not see ViewSonic projectors on the device list when trying to mirror cast their Android mobile phone to ViewSonic projectors via Google Home App.  We are aware of this issue and currently workin...

Why does the default Originals background fail to apply to the canvas?

If the default background cannot be seen on Whiteboard for Android, the app needs to be updated to version 2.14.6 or above.   It should be noted that users who are not using the latest version will be unable to see the default Originals background after the user logs in. Other default background choices, Cloud Drive and Preinstalled, will fu...

How can Google users turn on "less-secure app" for SSO sign in?

When attempting to sign in using the “Sign in with Google” option, users may receive the error, “Couldn’t sign you in, the Browser or App May Not Be Secure”. One workaround to allow users to sign in with a Google account is to turn on less-secure app access in your Google Security Settings. Note: If this option is not available, you...

Why can't Google Users Sign in via the Embedded Browser in Whiteboard for Windows?

Google made a change that requires you to have a compatible browser installed to complete your account addition. myViewBoard Whiteboard uses WebViews to help display web content in our app; however, Google no longer allows embedded WebViews as of September 30, 2021.   As users try to sign in to Google from the Embedded Browser (or widget)...

How to run the “Reversed Device Control” function of vCastSender for Android?

Please update ViewBoard’s vCastReceiver to v2.4.425, Eairplay to v10.4.24, vCastSender for Android to v2.4.505. After connecting to the ViewBoard’s vCastReceiver with vCastSender for Android, please tap the upper left Setting icon to enable the “Reversed Device Control” setting.    Note: If an Android “Permissions” issue is encountered, plea...

Install log error: "Failed due to insufficient privileges"

Issue: "Error Code: 1925" and "Error Code: 1603" When you're installing UNIVERSE, the following error appears in your UNIVERSE installer log file: ERROR: 1925 – Failed due to insufficient privileges This error means the Windows account you are using does not have administrator privileges.  To run the UNIVERSE installer, log in wit...

Use your phone as a virtual remote control for your smart projector.

Step 1: Make sure your model device and smart projector are connected to the same wifi network. Step 2: Download and launch Vcastsender and select "Device List".        (Selecting Device List: Marked with a red circle) Step 3: Checking the device number by selecting "Screen Mirroring" in the projector main menu. The correct de...

Why does Chromium show an Error 403 when trying to sign in via Google SSO on myViewBoard.com?

After the 2023 firmware update, myViewBoard users might encounter a failure to login, see an Error 403, or "disallow_useragent" error as shown below, when using Chromium to sign in to myViewBoard via Google SSO.              We acknowledge this issue and are working on finding a resolution. In the meantime, please adopt other means to sig...

How to export PNG/BMP/JPG files on the ViewBoard 50-5 series? (Android 11)

The myViewBoard Whiteboard app creates a folder to store converted image files. However, it should be noted that the ViewBoard 50-5 and 52 series running on Android 11 might perform a different process. Instead of creating the folder automatically, the ViewBoard will ask for permission to create the folder. To export PNG/JPG/BMP files: ...

How to resolve a Whiteboard update error: Problem parsing the package (Whiteboard v.2.11 and above)

When conducting in-app updates in Whiteboard for Android, please be aware that incomplete software downloads caused by restricted Wi-Fi, interruptions, or other connection issues can lead to update problems.    Users trying to update from v.2.11.8 and above might see the error message "There was a problem parsing the package" when proceeding ...