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Why is my monitor not detected by the Firmware Update Tool?

Please make sure to use “FW_Update_Tool_v1.08”. Please follow the step by step instructions below to resolve the problem. When the program is initialized, the error message shown below will appear. A Windows error message might also pop up few seconds later. Please close the program and the error messages, then follow the in...

What ViewSonic monitors can support Auto Pivot function?

As of Dec. 8 2020, below VP models support Auto Pivot function.   VP2458, VP2468, VP2468a, VP2768, VP2768a, VP2785-4K VP2768-4K, VP2785-2K, VP2771, VP2775, VP3268-4K.   Please refer to below steps to enable the function.   1.Download and install vDisplay Manager. 2.Follow UG for connection and setting. 3.Enable DDC/CI in monitor OSD to...

Do the VP2468’s USB ports support Apple device power charging?

The 4 USB ports support 5V 900mA Apple device power charging. The fourth downstream USB port can support device charging while the display is on “standby mode”, but all other ports will only charge devices while the display is “on”. As of Dec. 11 2020, VP models support standby model with charging function via 2.1A USB port of monito...

Why didn't my Windows desktop automatically rotate to fit the orientation of the monitor when the Auto-Pivot function is enabled on my Windows OS?

For optimal performance, please make sure your monitor is fully up to date. If your VP2468 monitor’s firmware version is M001 or M002, please make sure your OSD Pivot and Auto-Pivot functions are, both, set to Auto.

How to disable Auto Pivot function under Windows 10?

You can set the Orientation setting to Landscape/CW90°/CCW90° or disable the “Auto Pivot” application.

How many monitors can I connect when utilizing the Daisy Chain connection on VP series?

 Please refer to below table:   Model Qty Native Resolution VP2468 4 1080P VP2468a VP2768 VP2768a VP2785-2K VP2771  VP2775 2 2*1440P 3 1*1440P+2*1080P  

Why can’t my Windows desktop rotate to match the monitor’s orientation when OSD pivot function is set to Auto?

Since OSD pivot function in the OSD menu only affects the OSD menu itself. Please also install vDisplay Manager in your operating system so that your operating system screen can automatically rotate with the monitor’s orientation.

Minor image retention may occur when a static image is displayed on the screen for extended periods of time.

This is a normal occurrence for In-Plane Switching (IPS) monitor panels. The longer an image is left static on the screen, the more noticeable image retention will be.  In order to prevent image retention, enable the screen saver function on your monitor so that images are not static on your screen for extended periods of time.

Do VP series monitors support Apple Mac Thunderbolt connections?

Yes, fully supported. Every Apple Mac with a Thunderbolt port is designed to output a DisplayPort signal, ensuring 100% compatibility with ViewSonic monitors via the appropriate cable or direct connection. Compatibility Breakdown: Thunderbolt 3 / 4 / 5 / USB4 (USB-C Form Factor): Status: Fully Compatible. Mechanism: These ports ...

How to enable the input source auto detect function?

Please open the OSD menu and navigate into “Input Select”. Then, select Auto-Detect and make sure it is set to ON.

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