Use your phone as a virtual remote control for your smart projector.

Step 1: Make sure your model device and smart projector are connected to the same wifi network. Step 2: Download and launch Vcastsender and select "Device List".        (Selecting Device List: Marked with a red circle) Step 3: Checking the device number by selecting "Screen Mirroring" in the projector main menu. The correct de...

Why does Chromium show an Error 403 when trying to sign in via Google SSO on myViewBoard.com?

After the 2023 firmware update, myViewBoard users might encounter a failure to login, see an Error 403, or "disallow_useragent" error as shown below, when using Chromium to sign in to myViewBoard via Google SSO.              We acknowledge this issue and are working on finding a resolution. In the meantime, please adopt other means to sig...

How to export PNG/BMP/JPG files on the ViewBoard 50-5 series? (Android 11)

The myViewBoard Whiteboard app creates a folder to store converted image files. However, it should be noted that the ViewBoard 50-5 and 52 series running on Android 11 might perform a different process. Instead of creating the folder automatically, the ViewBoard will ask for permission to create the folder. To export PNG/JPG/BMP files: ...

How to resolve a Whiteboard update error: Problem parsing the package (Whiteboard v.2.11 and above)

When conducting in-app updates in Whiteboard for Android, please be aware that incomplete software downloads caused by restricted Wi-Fi, interruptions, or other connection issues can lead to update problems.    Users trying to update from v.2.11.8 and above might see the error message "There was a problem parsing the package" when proceeding ...

Why is Netflix freezing after updating?

If Netflix is freezing after updating the application, please follow the steps below: Please make sure your Netflix application is downloaded from the ViewSonic application store. If a message appears in the Netflix application asking you to update, please press Cancel. If you have updated the Netflix application, please uninstall...

Why does the Netflix message "please make some updates" appear?

If Netflix message shows "Please make some updates", please follow the steps below:     Please make sure your Netflix application is downloaded from the ViewSonic application store. If a message appears in the Netflix application saying  "Please make some updates, To access all features,please update your browser, operating system, or d...

Why does my iPhone iOS 16.2 not work with wirelessly cast on smart projectors?

Some users may experience only a black screen being projected when trying to wirelessly cast from an iPhone with iOS 16.2 on a smart projector.   If this happens, please turn on and connect the projector to the Internet and wait for the projector to automatically connect to the ViewSonic server and update. Note: Please wait at least 30 minu...

Why do I see Error 10500 when adding users via CSV import?

As an IT admin, when adding or updating user lists through CSV import, please ensure to: ·       Download the template first. ·       Use Microsoft Excel to edit and save the file for import.   It is important to refrain from using Google Sheets to edit and generate the CSV, as this file format may result in Error 10500.  If the C...

Why can't I save files to storage folders on the C:/ drive (Windows 11)?

Whiteboard for Windows users on Windows 11 might experience an issue when saving an .olf file to storage folders on the C: Drive.   Currently, there is a limitation in the Windows 11 operating system, which only allows "Windows Administrator users" to access the C: drive when saving files in myViewBoard Whiteboard.   Otherwise, this erro...

Why can't I save/update files in Google Drive (Android 11)?

Whiteboard for Android users on Android 11 may experience an issue where they are unable to "SAVE" new updates to an existing file in Google Drive. We recommend that users on Android 11 devices using Google Drive integration save their new edits by:     1. Choosing "Save As" and creating a new file.     2. Saving the new updates to th...