How to resolve the issue of "image search" not found in Whiteboard?

myViewboard Whiteboard users can search images from "Image Search" and some features such as AI Pen, Embedded Browser, and Magic Box import.   In the second week of November, some users encountered an issue of "image search not found” due to a recent Microsoft API update.   The Whiteboard apps have been updated accordingly to fix this issu...

ViewSonic CDE30 Series Power Save Modes: Which Mode Should I Use?

ViewSonic CDE30 Series power save modes: Which mode should i use? There are four Power Save modes to choose from and knowing which one to use depends on the application. For this scenario we will cover digital signage, information and monitoring systems and meeting rooms where always-on, wake up on active signal and fast boot time is a must...

Firmware Flash Instructions CDE30 series.

Instructions   Format a USB drive as FAT32 (For instructions on how to format a USB flash drive to FAT 32 please see link.) How to format USB to Fat32 Extract the following file to the root directory of the USB drive CDExx30 extract 'upgrade_982’ to the root of the USB drive. Insert USB drive into the USB3.0 port located on th...

Why is there no audio sharing from vCastSender for Android while screen-mirroring to a ViewBoard?

It’s due to a privacy policy by Google for Android phones and tablets. Google only allows apps that are pre-installed on your device to capture audio and prevents third-party apps from recording audio in order to protect user privacy. Therefore, third-party apps can’t get the audio output from your phone or tablet.

How to Apply Geolocation Permission on MacOS 14.0 (Sonoma)?

1.     Install vCastSender for Mac_v2.4.231017 on the MacOS 14.0 device. After the installation is complete, launch vCastSender. 2.     In the pop-up authorization window, click “Open System Preference” to enter the Location Services page of the system settings.                  3.     Enable vCastSender authorization on the Location Service...

V1.73.12 – September 2023

Arabic Language Support  Break language barriers with UNIVERSE's new Arabic language support. Now you can type and read Arabic seamlessly within the platform, making global connections easier than ever before. Unleash Your Unique Self with an Enhanced Avatar System Discover the revamped avatar system, offering fresh templates, unpa...

What prompts a GIF resize alert?

Since Whiteboard for Windows version v.2.69.3, the app will resize GIF files that exceed size limitations.   Therefore, users may see this prompt when opening their files or importing GIF images. If the GIF file exceeds 480 pixels in width or height or if the file size exceeds 600 KB, the GIF will be automatically resized. If you h...

How to wirelessly mirror mobile phone/tablet screen to a smart projector?

Please follow below steps:   Connect your device and projector to the same Wi-Fi network.           2. On projector, go to Home > Screen Mirroring, there is projector's device name shown at the upper right               location. (e.g. "ViewSonic PJ-XXXX")          3.On your phone/tablet, do the following:   iOS: Access...

After the Update (2023/09), the Browser Icon is Missing.

The new version of Whiteboard for Flutter (v.2.16.8) on Android side, the design adjusted the browser icon. Users can now find the feature in the Magic Box. See the image below for the exact location.  Please visit our Knowledge Base for more product info: Embedded Browser Full Feature Breakdown.

Web content in the Embedded Browser is not rendering when using an Intel Iris Xe Graphics processor.

When the Embedded Browser is not showing web content, as shown in the image below, check if you are using an Intel Iris Xe Graphics processor.  Solution: Upgrade your driver by downloading the Beta driver 30.0.100.9667 and newer production drivers from Intel's website under "Resolution":   Intel support link