myViewBoardSupport - ViewSonic Asia Pacific

How to OTA Whiteboard for Android? (Unable to enroll Whiteboard)

In Whiteboard version v.1.42.4, v.1.43.6, v.1.45.2, users are required to "Enroll the Whiteboard" with an Entity account before updating the app (v.1.45.2) via OTA. Non-Entity accounts will encounter enrollment issue (see the image below). Entity user may enter their school email to enroll, or an Entity admin user will be able to When use...

What prompts a GIF resize alert?

Since Whiteboard for Windows version v.2.69.3, the app will resize GIF files that exceed size limitations. Therefore, users may see this prompt when opening their files or importing GIF images. If the GIF file exceeds 480 pixels in width or height or if the file size exceeds 600 KB, the GIF will be automatically resized. If you h...

How do I deploy MSI to multiple Windows devices (Windows 10 and above)

This explains the steps on how to install MSI to multiple Windows 10 and above devices using Group Policy from Microsoft Server. Create an Organizational Unit (from Microsoft Server) Sign in to Windows Server using the "Domain Adminstrator" role. Go to: Server Manager > Tool > Active Directory Users and Computers. Under Active ...

iOS users using Companion app to "Throw" cannot see the image/video in Whiteboard for Windows

When iOS users throw a photo or video using our Companion app to Whiteboard for Windows, sometimes the photo/video cannot be shared because the computer may not have the necessary software installed to decode the file format created by the iOS device (e.g., HEIF/HEVC format). To see photos/videos taken with iOS devices, please change the ca...

How to change default setting of Three-Finger Touch Gesture on Windows 11?

The Windows 11 system has three-finger/four-finger gesture enabled by default. To change the default touch gesture settings on your Windows 11 Slot-in PC, please do the following: 1. Select Start > Settings > Bluetooth & devices > Touch. 2. Select Three- and four-finger touch gestures > Off.

How to fix the 'Import Error' when importing docx files into Whiteboard

When users encounter 'Import Error', please adjust 'Views mode' in Windows Microsoft Word app in the steps below. First change to 'Print Layout' and close the app to fix this issue. Error message: If Word opens in a different view, such as 'Webview' or 'Read Mode', switch to 'Print Layout' view. This can typically be done by goin...

Why does the default Originals background fail to apply to the canvas?

If the default background cannot be seen on Whiteboard for Android, the app needs to be updated to version 2.14.6 or above. It should be noted that users who are not using the latest version will be unable to see the default Originals background after the user logs in. Other default background choices, Cloud Drive and Preinstalled, will fu...

How Can I Play MP4 (H.264) Content in my Default Browser?

For myViewboard Windows users, the current production version is limited by the Chromium Embedded Framework (CEF) and cannot support MP4 videos in codec H.264. Users can either download the MP4 in another codec, or choose to play the YouTube video in another application (outside of myViewBoard). Please check the video codec, and then c...

Why is the pre-installed myViewBoard unable to be activated on my Windows?

myViewBoard preinstall version dates back to v.1.31.5, need to be reinstalled. The best way to solve this issue is to uninstall myViewBoard on your PC or slot-in PC, and then download the latest version on myViewBoard.com. Step1: Properly uninstall the pre-install version Step2: Download the latest version from the official website. Step3:...

Why am I not able to join Quiz from the Whiteboard Portal? (Safari, iPhone)

iPhone and iPad users have to enable pop-ups to join Quiz when using the Safari browser. Go to: Settings > Safari Find "Block Pop-ups". It is set to ON by default. Unblock it.