After the Update (2023/09), the Browser Icon is Missing.

The new version of Whiteboard for Flutter (v.2.16.8) on Android side, the design adjusted the browser icon. Users can now find the feature in the Magic Box. See the image below for the exact location.  Please visit our Knowledge Base for more product info: Embedded Browser Full Feature Breakdown.

How to disable the cursor when writing on Whiteboard for Windows?

Whiteboard for Windows users may disable the "cursor" when writing with the Thick and Thin Pen on myViewBoard Whiteboard for Windows. The function can be adjusted from Windows settings. Since Windows settings in Windows 11 and Windows 10 vary, please check the user's model/Operating System. To disable the “cursor”: Step 1: In Windows OS, ...

“Video unavailable” - How to play video from the Youtube widget

When YouTube content is protected by the content creator, the YouTube widget will show “Video unavailable” and the video will not play.  YouTube is a third-party service so the content policy cannot be changed by the myViewBoard Suite.   However, there are two alternative options: ·       Use the Embedded Browser to search for a YouTube ...

How to change default setting of Three-Finger Touch Gesture on Windows 11?

The Windows 11 system has three-finger/four-finger gesture enabled by default.   To change the default touch gesture settings on your Windows 11 Slot-in PC, please do the following:       1. Select Start > Settings > Bluetooth & devices > Touch.  2. Select Three- and four-finger touch gestures > Off.

How to fix the 'Import Error' when importing docx files into Whiteboard

When users encounter 'Import Error', please adjust 'Views mode' in Windows Microsoft Word app in the steps below. First change to 'Print Layout' and close the app to fix this issue. Error message:     If Word opens in a different view, such as 'Webview' or 'Read Mode', switch to 'Print Layout' view. This can typically be done by goin...

The myViewBoard application seems blurry in extended large display setup.

Issue Description  Users may experience blurry icons when using the myViewBoard for Windows application after scaling from an HD screen to a 4K screen on an extended display setup. Similar issues may occur when users extend their PC display to a ViewBoard with a larger screen and higher resolution. Please note: The objects on the canva...

What are the system requirements for running myViewBoard for Windows?

Here are our system requirements for myViewBoard on Windows: myViewBoard system minimum requirements Processor:  Intel Core i5 x86 CPU RAM: 8 GB OS System: Windows 10 Pro Disk Memory: SSD   For more information, see the myViewBoard wiki: https://wiki.myviewboard.com/MyViewBoard_for_Windows

I have bound my cloud storage, but I still can't access them on myViewBoard

Double check your Cloud Storage Authentication, make sure you have bound them correctly. If your cloud storage is still not showing up, check the following: Sign in to your myViewBoard for Windows On the title bar, click Check to see if your cloud services are enabled or disabled Enabled Disabled

On myViewBoard for Android, why can't I open PDF files with more than 50 pages?

Due to software and hardware restrictions, myViewBoard for Android does not support opening PDF files with more than 50 pages. As a workaround, you can split your original PDF file into multiple separate PDF files with less than 50 pages each. For more information, see https://wiki.myviewboard.com/Magic_Box/Import_Resource. 

Why am I not able to join Quiz from the Whiteboard Portal? (Safari, iPhone)

iPhone and iPad users have to enable pop-ups to join Quiz when using the Safari browser. Go to: Settings > Safari Find "Block Pop-ups". It is set to ON by default. Unblock it.