Want to know about supported picture, video and audio formats

Each product has its own list of compatible video, audio and image formats. The best way to know what file type is specifically supported by your product is to look in the user guide for your particular model.

What to do if there is a shadow or double image on the projector screen?

Analog extension cables, adapters, docking stations and longer cables may be prone to generate ghosting, lines, double images, or poor focus. The improper shielding of the extension cables will cause a shadowing or ghosting effect due to mismatch of the input impedance between the video source, the video cable, and the projector. Please use th...

What to do if the image is too dim from the projector?

1.Please increase the Contrast and Brightness in OSD menu.   2.Check the light source level and make sure it’s on Full or Normal.   3.Turn off or reduce environmental luminance where the projector is in use.

There are issues connecting an external monitor to a computer/projector

If the external monitor/ projector is not automatically detected and displaying an image, you will need to use a function key to enable or activate the function. Laptop manufacturers have different methods to activate an external monitor. Refer to the laptop's user guide/manual or the manufacturer for instructions to activate the video port for...

What to do if there is high pitched noise coming from the projector?

Please connect the projector to a different AC outlet.   Connect the projector to another computer/player.   In case above crosscheck remains the same result, please contact ViewSonic service center.

What to do if I can't mirror my screen after I updated the iOS version to iOS14?

Due to iOS14 compatibility issues, please follow below table for solution.   Model Solution X100-4K Install EAirPlay.apk and follow instruction X10-4K Update FW to V1.13 via OTA M2 Update FW to V1.0 via OTA M1+_G2/M1+_V Update FW to V1.04 via OTA M1 mini plus Update FW to V1.02 via OTA SOP URL: https://support.viewsonic.com/hel...

Why does the projector fan stay on after the unit is turned off?

This is normal operation. It is either a temporary cooling phase (3–5 mins) or a result of the Network Standby feature being enabled. Detailed Explanation: 1. Cooling Down Period Behavior: The fan remains on for 90 seconds to 5 minutes after pressing the power off button. Purpose: To dissipate residual heat from the lamp. Do not unplug ...

How to change the projector image orientation

Open the projector Menu and go to System Setting: Basic> Projector Position and choose one of the four available options: Front Table Rear Table Ceiling Front Ceiling

How to play 3D content from Blu-Ray player to projectors?

1. Here are the hardware requirements to play 3D content below.     a. 3D ready projector     b. 3D Blu-Ray player     c. 3D content     d. Active 3D glasses 144Hz     e. HDMI Premium Certificate cable   2. Here is the playback process below.       a. Connect the 3D Blu-Ray player to the 3D capable projector via HDMI cable.       b. T...

What to do if the image shows keystone effect from the projector?

When you see below situation, please follow below instructions to adjust:   If the projector supports Auto Keystone or Vertical keystone, please try to turn on or manually adjust by referring to user guide. If possible, put the projector on the flat surface and make sure projector lens and screen are in a 90-degree angle.