Why do I see Error 10500 when adding users via CSV import?

As an IT admin, when adding or updating user lists through CSV import, please ensure to: ·       Download the template first. ·       Use Microsoft Excel to edit and save the file for import.   It is important to refrain from using Google Sheets to edit and generate the CSV, as this file format may result in Error 10500.  If the C...

Why can't I save files to storage folders on the C:/ drive (Windows 11)?

Whiteboard for Windows users on Windows 11 might experience an issue when saving an .olf file to storage folders on the C: Drive.   Currently, there is a limitation in the Windows 11 operating system, which only allows "Windows Administrator users" to access the C: drive when saving files in myViewBoard Whiteboard.   Otherwise, this erro...

Why can't I save/update files in Google Drive (Android 11)?

Whiteboard for Android users on Android 11 may experience an issue where they are unable to "SAVE" new updates to an existing file in Google Drive. We recommend that users on Android 11 devices using Google Drive integration save their new edits by:     1. Choosing "Save As" and creating a new file.     2. Saving the new updates to th...

Why Whiteboard File Explorer is missing document/download folders on Windows 11 22H2?

Windows users, updated to the latest Windows 11 22H2, may see that the File Explorer has changed - separating Access and Drives.   For myViewBoard users, this causes an issue with the File Explorer when saving to local drives. myViewBoard development teams are currently working on a solution to fix this issue.   Alternatively, users can ac...

Why don’t all font families support bold and italics?

myViewBoard Whiteboard for Windows text feature allows users to underline text and change font size and color for all font famlies.    Currently, the following font families do not support bold:      ·   Arial Rounded MT       ·   Britannic       ·   Brush Script MT       ·   Cooper       ·   Gill Sans       ·   Harlow Solid      · ...

How to fix touch issues when connected by HDMI and USB Touch cables?

For users who connect PC devices to the ViewBoard with HDMI and USB Touch cables, it is advised to plug in the cables first, then start our myViewBoard Whiteboard for Windows application.   The computer needs to enable touch drivers to receive feedback and use features (such as "use finger to move canvas") in different ViewBoard settings....

iOS users using Companion app to "Throw" cannot see the image/video in Whiteboard for Windows

When iOS users throw a photo or video using our Companion app to Whiteboard for Windows, sometimes the photo/video cannot be shared because the computer may not have the necessary software installed to decode the file format created by the iOS device (e.g., HEIF/HEVC format).   To see photos/videos taken with iOS devices, please change the ca...

Turn off Scribble in iOS settings to enhance Apple Pencil performance in Whiteboard (iPad)

To enhance the performance of the Apple Pencil when writing in myViewBoard Whiteboard: 1. On your iOS device, go to: Settings > Apple Pencil > Scribble. 2. Disable Scribble.

PDF files downloaded from Google Slides might show blank pages in Whiteboard for Windows

Some pages might be blank when Whiteboard for Windows users import PDF files downloaded directly from Google Slides.   The root cause is unsupported fonts in the Universal Windows Platform (UWP) provided by the Windows system.  Currently, it is a limitation because our Whiteboard for Windows uses the PDF reader libraries listed belo...

Does myViewBoard Whiteboard for Windows support multiple boards?

For now, it is a limitation. Our Whiteboard series does NOT support opening multiple files, alternating tabs, nor multiple log-ins.   Many myViewBoard users hope to utilize different tabs so they can easily switch between different lesson plans, and we hear you. Stay tuned for more myViewBoard Suite features that will continue to amaze you...