Service Process
India Service Process with Tips
To obtain service, you will be required to provide :
- The original dated sales slip
- Your name / address
- The serial number of the product
- A description of the problem
India Customer Service Hotline Number:
1800-258-4484
Service time: Monday to Saturday
09:30 Hours - 18:00 Hours
E-Mail Support: service.in@viewsonic.com
DOA definition
- For any ViewSonic’s product fails within 7 days from purchase date with the proof of original receipt or invoice.
- ViewSonic will provide 1 to 1 Replacement to end users based on the product’s warranty policy after product been verified by contacting ViewSonic Authorized Service Providers
- Product must be in full packaging & without any physical damage on the product.
- If the return unit is NDF( No Defect Found), ViewSonic will reserve the right to return the original unit to End User.
LCD Dead PIXEL CRITERIA
- 17" - 19" LCD's at 2 Bright Sub Pixels, 1 Dark Sub-Pixel or a combination of 3.
- 20" & above LCD's at 3 Dark Sub-Pixel or a combination of 5.
Our Commitement
- Quick response time <= 24 hours
1st visit time <= 48hours - Stringent focus on Service commitment
- Web RMA inquiry support
- Integrating all lifecycle support requirements for customers
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