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What are the communication settings to control IFP via RS232 and LAN commands?

RS232 Communication Setting  - Baud Rate Select: 9600bps (fixed) - Data bits: 8 bits (fixed) - Parity: None (fixed) - Stop Bits: 1(fixed)   LAN Communication Setting - Type: Ethernet  - Protocol: TCP/IP - Port: 5000 (fixed) - Cross subnet: No - Logon Credentials: No

NMP620-P10 Windows Activation

Procedure to resolve Windows 10 Enterprise activation issue due to Microsoft Hotfix KB4493509 impact to IoT Device NMP620-P10 Step 1: Boot up NMP620-P10 and agree to the EULA while creating a User Account. Please disconnect the Ethernet cable and do not connect to Wi-Fi.     Step 2: Left click on the Windows Start button and sel...

How to disable the internal speaker and output volume from the line out for CDE5510, CDE6510, CDE5010?

You can set the volume to 0 (to disable internal speaker volume) and set the Audio out (Line out) volume.       The volume of the Audio out (Line out) is suggested to control by an external sound bar for higher output.  

How to install vSignage License on EP5520 /EP5520T/ EP5540/EP5540T?

Requirements: - USB Flash Drive (FAT32 Formatted): How to format USB flash drive to FAT32 - vSignage license file, available on the Download section of the product's page* 1. Copy the license file (license-production_VSI.PKG) to the root directory of the USB flash drive. 2. Insert the USB flash drive into USB port of the display....

How to install Signage Manager License with CDM4900R/ CDM4300R/ CDM5500R/ CDM5500T?

1. Download the attached license file. 2. Select the correct Time Zone.  3. Please follow the below procedures to install the Signage Manager license:    license URL:https://support.viewsonic.com/helpdesk/attachments/33040907670

Can an antenna be connected to a commercial display?

ViewSonic Commercial Displays do not support antenna or coaxial cable connection.

How to calibrate touch function on IFP/EP in Win 10?

Please follow below steps:   Click Start and then Control Panel, and next Hardware and Sound. Under Tablet PC Settings, tap Calibrate the screen for pen or touch input.     On the Display tab, under Display options, tap Calibrate and then Yes to allow the program to make changes.       4.Select the Touch input option.     ...

Does NMP-302w and NMP580-W support touch content?

NMP-302w and NMP580-W support EP5520T touch function, you can use these two models with EP5520T, then you will have touch function.

How can I add other widgets to the Signage manager software?

You can refer below steps to use other widgets.

Which network ports should be opened for Signage Manager and media players?

 To ensure Signage Manager can discover and control players over a Local Area Network (LAN), please ensure that TCP 80, 8080, 443, and UDP 1900 are opened in your firewall settings. Port Configuration Table: Port TCP UDP Description 80 TCP Hypertext Transfer Protocol (HTTP), main communication port with legacy play...

Commercial Display Support

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