How to fix the 'Import Error' when importing docx files into Whiteboard

When users encounter 'Import Error', please adjust 'Views mode' in Windows Microsoft Word app in the steps below. First change to 'Print Layout' and close the app to fix this issue. Error message:     If Word opens in a different view, such as 'Webview' or 'Read Mode', switch to 'Print Layout' view. This can typically be done by goin...

What should I do if there's a touch issue when using the VB-PEN-007 (AirPen) on an IFP32/50/52/62/70 series ViewBoard?

If the mouse movement isn't smooth or the lines you draw aren't smooth with the VB-PEN-007 (AirPen) on a ViewBoard IFP32/50/52/62/70 series, updating the VB-PEN-007 (AirPen) firmware might fix the problem.   Before Updating Before using the Firmware Update Tool, please prepare the following: ·       Computer with Windows 7/10/11. ·       V...

Why am I unable to do wireless casting from my laptop via PJ-WPD-700?

For wireless casting via PJ-WPD-700, it's necessary to connect to an USB-C port of laptop/desktop which supports DP Alt mode (DisplayPort Alternative Mode on USB-C). USB Type C refers to the connector type, but not the capability of the port itself. Also, not all USB Type C ports support video output (Video over USB Type C). USB-C ports...

V1.74.9 – November 2023

Instant Class Access at Your Fingertips for Effortless Joining and Timely Reminders Effortlessly access classes upon login and preview your upcoming schedule. With class reminders and a convenient quick join button, stay reliably on schedule, ensuring maximum engagement and participation in every session. Quick Join and View Upcoming Sc...

How to resolve the issue of "image search" not found in Whiteboard?

myViewboard Whiteboard users can search images from "Image Search" and some features such as AI Pen, Embedded Browser, and Magic Box import.   In the second week of November, some users encountered an issue of "image search not found” due to a recent Microsoft API update.   The Whiteboard apps have been updated accordingly to fix this issu...

ViewSonic CDE30 Series Power Save Modes: Which Mode Should I Use?

ViewSonic CDE30 Series power save modes: Which mode should i use? There are four Power Save modes to choose from and knowing which one to use depends on the application. For this scenario we will cover digital signage, information and monitoring systems and meeting rooms where always-on, wake up on active signal and fast boot time is a must...

How to disable the cursor when writing on Whiteboard for Windows?

Whiteboard for Windows users may disable the "cursor" when writing with the Thick and Thin Pen on myViewBoard Whiteboard for Windows. The function can be adjusted from Windows settings. Since Windows settings in Windows 11 and Windows 10 vary, please check the user's model/Operating System. To disable the “cursor”: Step 1: In Windows OS, ...

Firmware Flash Instructions CDE30 series.

Instructions   Format a USB drive as FAT32 (For instructions on how to format a USB flash drive to FAT 32 please see link.) How to format USB to Fat32 Extract the following file to the root directory of the USB drive CDExx30 extract 'upgrade_982’ to the root of the USB drive. Insert USB drive into the USB3.0 port located on th...

Why is there no audio sharing from vCastSender for Android while screen-mirroring to a ViewBoard?

It’s due to a privacy policy by Google for Android phones and tablets. Google only allows apps that are pre-installed on your device to capture audio and prevents third-party apps from recording audio in order to protect user privacy. Therefore, third-party apps can’t get the audio output from your phone or tablet.

How to Apply Geolocation Permission on MacOS 14.0 (Sonoma)?

1.     Install vCastSender for Mac_v2.4.231017 on the MacOS 14.0 device. After the installation is complete, launch vCastSender. 2.     In the pop-up authorization window, click “Open System Preference” to enter the Location Services page of the system settings.                  3.     Enable vCastSender authorization on the Location Service...