What devices support USB Type C video streaming on M1, M1+, M2 and X10-4K?

The USB Type-C port on your device must support DP Alt mode (DisplayPort Alternative Mode on USB-C). USB Type-C refers to the connector type, not the capability of the port itself, and please note that not all USB Type-C ports support video output (Video over USB Type-C). USB Type-C ports with any of the following symbols nearby will be...

How to Enable 180Hz Refresh Rate on my ViewSonic monitor?

To enable 180Hz refresh rate on your monitor, you need to turn on Overclocking in the monitor's On-Screen Display (OSD) Menu. After turning on Overclocking, you then can set the refresh rate to 180 Hz under your computer's “Display” settings. For example, in Windows go to Settings > System > Display >  Advanced display to set the refr...

Why do large-sized Google Slides/Doc fail to download via Magic Box in Whiteboard?

Teachers using GSuite services such as Google Slides, Google Doc, and others may fail to import large files via Magic Box in myViewBoard Whiteboard.    The limitation is a result of Google API limitations that only allow "exported PDF file(s) less than 10MB in size" to be exported successfully. If the exported file is larger than 10MB, then t...

How to fix the 'Import Error' when importing docx files into Whiteboard

When users encounter 'Import Error', please adjust 'Views mode' in Windows Microsoft Word app in the steps below. First change to 'Print Layout' and close the app to fix this issue. Error message:     If Word opens in a different view, such as 'Webview' or 'Read Mode', switch to 'Print Layout' view. This can typically be done by goin...

What should I do if there's a touch issue when using the VB-PEN-007 (AirPen) on an IFP32/50/52/62/70 series ViewBoard?

If the mouse movement isn't smooth or the lines you draw aren't smooth with the VB-PEN-007 (AirPen) on a ViewBoard IFP32/50/52/62/70 series, updating the VB-PEN-007 (AirPen) firmware might fix the problem.   Before Updating Before using the Firmware Update Tool, please prepare the following: ·       Computer with Windows 7/10/11. ·       V...

Why am I unable to do wireless casting from my laptop via PJ-WPD-700?

For wireless casting via PJ-WPD-700, it's necessary to connect to an USB-C port of laptop/desktop which supports DP Alt mode (DisplayPort Alternative Mode on USB-C). USB Type C refers to the connector type, but not the capability of the port itself. Also, not all USB Type C ports support video output (Video over USB Type C). USB-C ports...

V1.74.9 – November 2023

Instant Class Access at Your Fingertips for Effortless Joining and Timely Reminders Effortlessly access classes upon login and preview your upcoming schedule. With class reminders and a convenient quick join button, stay reliably on schedule, ensuring maximum engagement and participation in every session. Quick Join and View Upcoming Sc...

How to resolve the issue of "image search" not found in Whiteboard?

myViewboard Whiteboard users can search images from "Image Search" and some features such as AI Pen, Embedded Browser, and Magic Box import.   In the second week of November, some users encountered an issue of "image search not found” due to a recent Microsoft API update.   The Whiteboard apps have been updated accordingly to fix this issu...

ViewSonic CDE30 Series Power Save Modes: Which Mode Should I Use?

ViewSonic CDE30 Series power save modes: Which mode should i use? There are four Power Save modes to choose from and knowing which one to use depends on the application. For this scenario we will cover digital signage, information and monitoring systems and meeting rooms where always-on, wake up on active signal and fast boot time is a must...

How to disable the cursor when writing on Whiteboard for Windows?

Whiteboard for Windows users may disable the "cursor" when writing with the Thick and Thin Pen on myViewBoard Whiteboard for Windows. The function can be adjusted from Windows settings. Since Windows settings in Windows 11 and Windows 10 vary, please check the user's model/Operating System. To disable the “cursor”: Step 1: In Windows OS, ...