What can I do if the Viewboard is lagging?

We suggest refer to one of below cleaning methods.   1. Use the Side Tool Bar to clean all current processes.      2. Use vSweeper to clear memory and unwanted files.     3. Power off the Viewboard, then power it back on to clear all unnecessary data and close any running procedures.     Note: Using Browser/Chromium to play 1080...

Why can't I adjust the Hue and Sharpness settings on the slot-in PC and HDMI source?

The Hue and Sharpness settings are only adjustable for the Analog source such as AV in /VGA source.

What to do when: "Machine Code: 667406643860" shows up on my Viewboard after a reset?

This happens because vCast requires a license key to activate. Please ensure your Viewboard is connected to the internet to get “Registration OK” to show on screen to work.

How can I recovery VPC14-WP or VPC10-WP Windows OS?

You  can use the Recovery button that locate at VPC front panel to recovery the OS system.

What to do when the IFP firmware update process failed and cannot enter the system?

1. Find your product's model number and visit ViewSonic's website to download the firmware. 2. Save the *.zip file to a local disk. 3. Extract the firmware files to a USB drive. a. For Gen. 1 units (IFPxx50), extract 'upgrade_510’ folder to the root of your USB drive (FAT32).  b. For Gen. 2 units (IFPxx50-2/IFP50-2 EP), extract ‘upgrade_5...

What is the USB Type-C specification and video streaming compatible device by IFP6570 and IFP8670?

ViewSonic’s IFP6570 and IFP8670 USB Type-C port supports the below specifications: 1. DP alt mode: supported with DP1.4 (4K@60hz) 2. Power delivery specification: 60W (5V3A、9V3A、12V3A、15V3A、20V3A) 3. USB data transfer rate specification: USB 2.0 (480 Mbps) Note: USB Type-C refers to the connector type, not the capability of...

What to do if I want to power on IFP50 by RS232 LAN command?

1. You need to switch the Standby Mode to "Sleep" On IFP50. Please refer to this FAQ if you can not switch to this mode. 2. You can now use RS232 LAN command to power On/Off the IFP50 series.

How can I setup touch on extended display?

Please refer to this video.

How can I freeze CDE7500/CDE8600 screen?

 You can press FREEZE button on remote control to freeze the screen.

What to do if IFP50 sleep option is grey out?

Applied model 1. Americas: IFP**50 - Gen 1, IFP**50 - Gen 2, IFP 9850-3 2. Asia Pacific & Africa: IFP**50, IFP**50-2, IFP 9850-3 3. Europe: IFP**50, IFP**50-2EP,. IFP 9850-3 EP Please update IFP to the latest FW version via OTA or by USB file from ViewSonic website. Then you can select sleep without key file.