What's causing the LED Modules to raise on top of each other (not flat) on my DVLED Display?

After LED Module installation, if there are steps (not an even display surface), it could be a number of reasons: Debris in the magnetic mating surfaces (both on the LED Module and Cabinet) Locking Bolts were not engaged Locking Bolts were not aligned before engaging Affected tile(s) are not aligned and installed as evenly as possible. Thi...

How do I install LED modules on a DVLED display?

Answer: When installing the module, first align the edges with the adjacent LED module(s) and then carefully install the module onto the cabinet. If the edges are raised, lightly tap the edges of the module with your palm to make it fit. Note: Do NOT tap the LED Modules hard. If they are not going in after being lightly tapped, refer to this...

How do I remove LED Modules from the DVLED Display?

Solution  Step 1: Wear anti-static gloves before handling the LED Modules. Step 2: Remove the Vacuum Suction Tool from the box and press its power switch to use it. Please charge it with the included power supply and make sure the vacuum suction tool is kept in a fully charged state. Step 3: Move the Vacuum Suction Tool to t...

What is the Vacuum Suction Tool used for on DVLED Displays?

Answer: The Vacuum Suction Tool is used for removing LED Modules (or LED tiles) from the DVLED Display.  See "How do I remove LED Modules from the dvLED Display?" for more information on how to use the Vacuum Suction Tool.

How many spare LED Modules are given for a DVLED Display?

Answer: According to the User Guides, the quantity of spare LED modules will vary by country. Please contact your regional ViewSonic sales office for further information.

Why is an entire column of LED Modules not on even though my DVLED Display is powered on?

DVLED Display with an entire column of unlit LED Modules.  Answer: There may be poor connection or loose wiring with the connectors from the System Control Box to the LED Module adapter board. Solution The column's most bottom LED Module will need to be removed with the Vacuum Suction Tool in order to access the connectors. ...

What is the Cabinet installation order of the DVLED Floor Stand configuration?

The Cabinet installation order varies from the Wall-mount configuration. Please follow the steps in the respective order for the Floor Stand configuration: Cabinet B moved to the left side of the floor stand bracket Ensured rear-cabinet mounting bracket is securely placed onto the top cross beam of the floor stand Ensured notches under the ...

What is the Cabinet installation order of the DVLED Wall-mount configuration?

The Cabinet installation order varies from the Floor Stand configuration. Please follow the steps in the respective order for the Wall-mount configuration: Cabinet C moved to the center of the installation position, and Cabinet B placed to the left side of Cabinet C Hex wrench used to help align and ensure no tile-to-tile steps before engagi...

What is the LED Module installation order of the DVLED Displays?

The LED Module installation order is the same for the Wall-mount and Floor Stand configuration. Please follow the steps in the respective order for the LED module installation order: Anti-static gloves worn Began handling with delicacy, following numbers marked on the box of each module Confirmed arrow facing upwards when installing the LE...

How many sets of Ethernet and Power cables need to be attached to DVLED Cabinets?

Answer: The number of Ethernet and Power cable sets that need to be attached from the System Control Box to DVLED Display Cabinets will vary depending on Cabinet quantity. Please refer to this link to find the Cabinet quantity for the appropriate model.