What ports are required to be open in your firewall in order to run the myViewBoard ecosystem?

To properly access the myViewBoard ecosystem (including companion apps) on your network, request your IT department to open the following ports: TCP Port 443 (HTTPS): outbound UDP and TCP port 3478 bidirectional to the WebRTC server UDP Ports 50,000 – 65,535 (RTP/sRTP/RTCP) bidirectional to the WebRTC peers These ports are optional; if b...

Which Android versions are supported on the myViewBoard app?

The myViewBoard app supports Android 5.0 and newer

Why do I keep seeing error message "Access denied"?

You may be temporarily experiencing issues connecting to the internet or to our directory service servers.  Please check the following: 1. Make sure you have good Internet connectivity    Check to see if you are able to visit other websites normally (e.g., https://myViewBoard.com) 2. On your computer, disable and then enable the in...

How Can I Play MP4 (H.264) Content in my Default Browser?

For myViewboard Windows users, the current production version is limited by the Chromium Embedded Framework (CEF) and cannot support MP4 videos in codec H.264.  Users can either download the MP4 in another codec, or choose to play the YouTube video in another application (outside of myViewBoard). Please check the video codec, and then c...

How to use Writing Recognition on ViewBoards and the VPC-A31.

*Please update to version v.2.19.16 or later to enable this feature on a ViewSonic ViewBoard.   To use writing recognition, users will need to download and activate the appropriate language pack when the ViewBoard is connected to the Internet.  If you see the below message, it indicates that a language pack has not been downloaded yet. ...

The myViewBoard application seems blurry in extended large display setup.

Issue Description  Users may experience blurry icons when using the myViewBoard for Windows application after scaling from an HD screen to a 4K screen on an extended display setup. Similar issues may occur when users extend their PC display to a ViewBoard with a larger screen and higher resolution. Please note: The objects on the canva...

How to Activate Live Captions in myViewBoard.

The Live Caption feature has been available in myViewBoard for ViewBoard since version 2.19.10. Entity Users can request access to Live Captions by having an Entity admin contact myViewBoard Support. This feature is available exclusively to Entity accounts. Please note: The Live Caption feature is license-based and requires annual rene...

Why does Whiteboard for Windows v2.68.4 require admin privilege during software update?

When running "Whiteboard for Windows v2.68.4", you'll need to have admin privilege for software update.  We highly recommend UNINSTALLING v2.68.4.0 and downloading v2.68.6.0.exe (executable file) or the latest version from myViewBoard.com/downloads.  This updated version of the software resolves the admin privilege issue.

Why do large-sized Google Slides/Doc fail to download via Magic Box in Whiteboard?

Teachers using GSuite services such as Google Slides, Google Doc, and others may fail to import large files via Magic Box in myViewBoard Whiteboard.    The limitation is a result of Google API limitations that only allow "exported PDF file(s) less than 10MB in size" to be exported successfully. If the exported file is larger than 10MB, then t...

How to fix the 'Import Error' when importing docx files into Whiteboard

When users encounter 'Import Error', please adjust 'Views mode' in Windows Microsoft Word app in the steps below. First change to 'Print Layout' and close the app to fix this issue. Error message:     If Word opens in a different view, such as 'Webview' or 'Read Mode', switch to 'Print Layout' view. This can typically be done by goin...